Steffen HESCHE 1
April 1, 2023
The hotel is good located. Near by a bus station. Hotel is new and modern, however we have seen a lot of things which needs to be repaired. Parking is expensive with 24 euros per day.
Smell in our room was terrible on arrival. Until I noticed that in the shower the cleaner removed the water outlet so that the bad smell could come in. Only one of the restaurants was open and not much of selection is possible. I would not recommend the restaurant. Waiter said to my daughter that the spaghetti from kids menu is too small and he will make it bigger, then charged 28 euros instead of 18. The Spaghetti was tooooo Al dente. Most of the waiters are unfriendly and let us not feel welcomed. Overall: we will not book this hotel again.
My friend got a handicapped room even he booked the higher category. It seems they had no other room but they did not tell him during checkin. When he asked later they offered another room after 2 days. We complained that we don't like the room but they said many people like it.. Hey, hotel management, when somebody pays so much for a hotel who is not handicapped he don't like a shower curtain instead of nice glass walls, he don't need open space concept cabinets, he needs normal cabinets with doors, he may like to sit on the sofa.. But there was no sofa.
Heating? Not on by purpose. Only when we complained they turned the heater on after 1 day. Instead they provided mobile heater . We talked to other guests who had the same issue. 5* hotel?
The pool temperature was way too low. The noise there unacceptable due to the design which is simple painted concrete walls. Spa are is 3 star only. Nothing which let you stay there for long.
Breakfast was quite good we enjoyed this the most.
To leave the hotel everybody is using the way over the ski room...terrible layout. The layout is not well planned.