I am a customer who booked a room at the Vine Inn for two days in April, 2022. The stay was unpleasant due to unsatisfactory maintenance and terrible service there, and I will try to tell the story as objectively as possible: 1. Upon arrival, the parking lot was full. Their parking lot has approximately 14 spots for more than 20 units, so complimentary parking advertised on their website is not guaranteed. I was instructed by the front desk to park on the street. 2. Upon entering the room, there was an unwashed mug below the coffee maker with coffee stain on it. The room was recently remodeled so the overall quality is fine. Specifically, the TV was nice and new so I tried to turn the TV on but could not find the remote. I tried to call front desk but the telephone had no “front desk” label and neither was any instructions or labels nearby. I then walked to the front desk (~10-11PM) but it was locked down, so I went back to my room to do some work but there was no pen and paper provided in the room. 3. In the next morning, I received a ticket for parking on the street. The fine amount was 50 dollars. Then did I realize that from 8AM-6PM there is only 2-hour parking at downtown Davis, but these angled parking spots do not have signs at each spot like mostly everywhere else. The sign is ~100 feet away near the intersection so it is hard to be found at night. I was not informed by the front desk about limited street parking. 4. When I went to the front desk to file a complaint, I requested to talk with the supervisor and cancel the second night for staying with a full refund (yes, only the second night that I am not staying). I was told that the supervisor was not there today. I then requested the supervisor’s phone number to explain the issues and discuss a solution, but I was told that they cannot give me the phone number. I therefore requested the front desk to call the supervisor and pass on the message or make a decision on behalf of the supervisor, the request was also declined. I was told that I have to email the supervisor myself via their general info email address. At this point, it seems obvious that they do not want to resolve this issue at all. I did persist and send the email according to their suggestion, and I also attached my phone number and requested a phone call, but there is no surprise that I have never heard from them since then. I am writing this review four days or two business days after my stay. Below is my subjective opinion: the issues above were only minor issues and very easy to resolve, but the way they handled this showed how poor their service and management were. They could have canceled the second night and given me their hotel credit for one night’s worth or at least the equal fifty dollars for the parking ticket (even though everybody knows that I am never coming back), but they have chosen to waste 15 minutes of my life writing down this long review. If you are choosing to live at downtown Davis, just stay in
Excellent
98 Reviews