Kyriad Marvelous Hotel

The service attitude is very good. Every employee of the hotel is very enthusiastic and looks very friendly. You will feel at home. The room is clean and tidy, very comfortable, and the decoration style is also very high-end. The most important thing is that parking is very convenient and there is its own parking lot!

Convenient for travel, in the city center, with everything around, very convenient, the housekeeping lady and the brothers and sisters at the front desk are very nice, it feels like they respect the guests and are more like friends who have known each other for a long time, it's really great, I recommend everyone to come and experience it!

Very good room, clean and tidy, the water pressure of the bath is very strong, the bath is very comfortable, the water temperature is just right, there are many varieties of breakfast, and we stayed for several days and had a different breakfast every day, which was especially delicious. There is also Datong's special knife-cut noodles and mutton offal!

The location is easy to find. I saw the hotel right after I got there using the navigation. The decoration looks pretty good. After entering the hotel, I saw welcome snacks. The front desk was very friendly. I felt very comfortable in the room and the hygiene was good. Because I had something urgent to do, I might check out late. After I told the front desk, they delayed our check-in by one hour for free. Overall, I felt pretty good and would stay here again next time.

The location is very good, in the city center, opposite to RT-Mart, the transportation is very convenient, and it has its own parking lot. The decoration style of the room is what I like, and it is equipped with a latex pillow, which is very comfortable and really helps with sleep!

The hotel service is very good, the front desk responds quickly, it is worthy of being a mid-to-high-end hotel, and it is indeed different from those express hotels. The bedding is very clean, and there are free small drinks in the room. The facilities are complete, there is a laundry room and a gym, and the washing machine is a washer-dryer. It will definitely be my first choice next time I come to Datong!

The check-in experience was very good. The room was very clean. The bedding was new. The front desk guy and girl responded quickly. They delivered the toothbrush and slippers as soon as they asked for them. We forgot to bring breakfast when we booked, but they still delivered breakfast to us. The service was great and very welcoming. I will stay here again next time.

This is the worst experience ever, bar none! I have never given it one star! Because the lowest is one star! First of all, let’s talk about the room rate. The price for this room on weekdays is 302, and the price for May Day is 1198, 3.97 times. The reason why I booked it is that I have accepted your price. However, since you sell it so high, you should be worthy of this price. If you don’t have the service ability, don’t sell it so expensively! Then I told you about all kinds of weird experiences. I booked a 2.4-meter king-size bed for two nights from 1st to 3rd. Because I decided to come to Datong at the last minute, there were two big rooms and one small room, and there were no other rooms. The price was 1198 including two breakfasts. At noon, I suddenly remembered to ask the waiter to change the quilt. One king-size quilt was changed to three single quilts. I called four times for this matter. The first one who answered the phone said that he was too busy and would call me back later. As a result, it was past 16:00, and he still hadn't called. I called again and told him the request, but he didn't answer and hung up directly. I called again, and it was the same thing. I hung up after I said it. The third one answered the phone. I was anxious and asked what it meant. The answer was that it was because of the line problem and it was not intentional. Then I said it again, and he said OK, change it for me. Isn't it a coincidence that the line was not problematic this time, and I told four people one problem four times! These are all minor episodes. I can understand that you are busy during the holidays, and I didn't say anything. It's okay as long as it is solved. I set out at 5 p.m. and arrived after 10 p.m. When I walked in, I saw a fruit plate, small cakes and drinks (until now we haven't mentioned whether the fruit is fresh or not). I also said that this hotel is really good and they understand the consumer experience very well. It's such an expensive hotel, but having some snacks is a big deal. The quilt was changed, but the room smelled of smoke. I opened the window to get rid of the smell, and then I cleaned up, washed and went to bed. The next day, I opened the curtains, sat on a chair waiting for others, and prepared to go to the wooden pagoda. As a result, I found a very long cigarette butt under the bed, and there were a lot of cigarette ashes in the middle of the double-glazed window. Because the windows were closed all night, I smelled it carefully after breakfast. The room smelled like an old smoker, which meant that it was not ventilated and deodorized in time. Then I contacted Ctrip directly and asked Ctrip to help me deal with this matter, because I had to drive to the wooden pagoda soon and then go to the ancient city in the afternoon. I didn't have time to deal with this matter and didn't want it to disrupt my schedule. Ctrip's efficiency is pretty good. After a while, the hotel contacted me. After learning about my problem, they first asked me why I didn't tell them yesterday. I said it was already 10 o'clock yesterday evening when I arrived here. It's okay, I'll just lie on the floor and look around. I was already a little unhappy. Then they said they would change my room because I was leaving soon and didn't have time to pack my personal belongings or change rooms. I would be back very late. I said don't change it, it would affect the hotel's sale of rooms. Then the hotel said they would clean it immediately. I said they would clean it after I left and come back in half an hour. The hotel agreed. Then they talked about compensation. What I meant was that since you dare to sell at the same price as Sheraton, there should be a relevant emergency mechanism. I want to hear your opinions on how to deal with it, but I couldn't get any information. I said you should discuss it among yourselves first. I don't have time now. I'll talk about it when I come back in the evening. The hotel agreed and said we can communicate directly without going through Ctrip. I said okay. So far, the communication has been smooth. In the afternoon, when I was in the ancient city, my phone was running out of battery. Then Ctrip called me back to discuss my situation. I said I didn’t have time yet and my phone was running out of battery. I asked them to help me communicate. Ctrip asked me what my requirements were. I said my main demand was that they charged such an expensive room rate but the service was too poor. I really wanted them to settle the bill according to the weekday price. But later, I asked Ctrip to check the weekday price for me. Ctrip said it was more than 300 but less than 400 (I later checked it myself and it was only 302, the original price was less than 400). I didn’t say anything. I thought it was unrealistic. I always thought it would cost at least 500 or 600 on weekdays. After all, the scale, location and rooms were all OK. I ignored the fact that the overall hotel prices in Datong were not high. Finally, Ctrip listened to my opinions on the handling. He said that as a platform, we have the responsibility to coordinate these things, and then promised some things. I agreed with his solution and asked me to understand the hotel. I said yes. I won’t say the specific numbers here. I don’t want to have any bad guidance. In short, Ctrip’s attitude is very good and it is actively solving the problem. Then it hung up. The most outrageous thing happened. Not long after, the hotel called me again and said they wanted to communicate directly. They also said that this matter had to be approved by the manager. I said my battery was running out and I should send WeChat. Besides, I couldn’t make a call while searching for a restaurant. Plus, there was no sound for a long time. I finally spoke, but I was halfway through my thoughts. Then I had to go to Xijin Road to get a number. The scene was very chaotic and I couldn’t care about WeChat. Finally, they said there were 112 tables in front and stopped issuing numbers. Then we found a Gulou Sliced ​​Noodles restaurant, navigated there, and fought for a seat. I forgot about it. When I remembered and took out my phone, the result was... It was past 8pm, and they ordered us to leave. The first night was charged 950, and you can go to another hotel today. This attitude is really arrogant. It may be that I said half of it, and he thought I was asking for too much. But I wrote very clearly that I wanted to settle it at the normal price. Obviously, I didn’t finish my words, but the five-star hotels like Shangri-La don’t dare to talk to guests like this. I sent the screenshots to Ctrip and said you can communicate. I still have 5% left, but I can’t communicate. His attitude can’t communicate either. I said I don’t care if I don’t want compensation, and you can just fine him. I said you can just send me a message after you’re done communicating, and I turned off my phone immediately. Then I came back around nine o'clock, charged the battery, and cleaned the room, but when I looked down, I found that the cigarette butts were still under the bed, and the ashes were still there. I was really convinced. I sent photos and messages to Ctrip. Ctrip called me back, apologized for the hotel, and told me the final coordination result. I also told Ctrip that I was not unreasonable. He just said 950 on the first day, and then said that we had thoroughly cleaned the room to ensure that there were no cigarette butts and ashes. I could accept the original price on the second day, but he said to me that you can choose a hotel with a better cost-effectiveness. Who gave him the confidence to do this? And the problem I mentioned was not cleaned at all. This is outrageous. What are we talking about? On this day, Ctrip also expressed its attitude and would let the business find the hotel afterwards. I said okay, I was not unreasonable. I didn't mention to Ctrip and the hotel that the fruit was spoiled, or that I forgot to give drinks the next day. These are all trivial matters. It's unnecessary to go out to play during the holidays, but you are sorry for treating customers like this. Wait for the Market Supervision Bureau to find you! Everyone, please avoid pits, please avoid pits, please avoid pits! See the pictures for yourself. It's really out of line! Picture 1 and Picture 2 are the conversations between me and the hotel staff. I admit that half of what I said did cause misunderstanding, but your handling opinion at the end was great. You didn't even ask clearly and just coaxed the guests out. At eight or nine o'clock, I was sleeping on the street? How dare you cancel my room card when I didn't cancel the order! Picture 3 is the cigarette butt found on the morning of the 2nd, Picture 4 is still there on the night of the 2nd, Picture 5 is the fruit given, two or three mangoes and three peaches a day, the mangoes on the second day were more deteriorated than the first day, with more and bigger black spots, these are the two on the second day and the one on the first day, the peach was overcooked, not ripe.