Anonymous User
July 22, 2023
Very poor attitude at the front desk
1. I was given a room that had not been cleaned when I checked in. I called the front desk and asked myself to go down to change the card. I was carrying three bags and there was no elevator in the hotel. In the end, I found a clean room with the door open by myself.
2. It was almost 12 o'clock in the evening, and no hot water came out after ten minutes. I called the front desk, and the front desk told me to wait for twenty minutes. I contacted the maintenance man to come and fix it. It might not be possible to fix it at such a late hour, so I suggested opening another one. The room asked me to take a shower, but the front desk lied that the room was full. I said that you still had rooms for sale on the platform, and the front desk immediately changed his mind and said, "If you open another room, that one won't be sold." The front desk did not apologize at all for not having hot water in my room. Instead, they talked to me about their interests. Finally, I contacted Ctrip customer service to communicate. The front desk still asked me to go down and get the card by myself. I wrapped myself in a bath towel and asked Ctrip customer service to communicate again. Then they came up and opened a room next to me. At this time, they told me to wait for the master to come and pick me up. The water heater in the room was repaired and it was already past twelve o'clock in the evening.
I’ve seen trashy front desks, but never such trashy ones!
Finally, I asked for a refund of half of the room fee, but the hotel did not agree.
Hygiene: The carpet in the hotel corridor is full of hair, extremely disgusting
Facilities: On top of the starry sky are the windows of surrounding residents, and the light-blocking switch is also broken.
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