Guest User
February 3, 2025
We encountered a series of setbacks when checking in on a cold night: the hot water regulator in the bathroom was completely out of order, and the water temperature could only be switched between boiling hot and ice water. The front desk sent someone to use brute force to turn the regulator back on, but it showed that there was no hot water. The booking platform showed that there were rooms available. After I requested to change rooms, the other party forced me to continue staying, saying that the boss did not agree. When I asked for a refund, the other party said that the boss was on vacation and could not respond, which was a series of lies. From shirking responsibility for failure to malicious deductions, the entire process tramples on the dignity of consumers. It is simply a waste of money.
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