Naihuangxiaobaoji
October 16, 2024
I have used Ctrip to book hotels for so many years, and this is the first time I have encountered such an outrageous hotel.
I booked this hotel in July. After seeing my order, the store contacted me and added my WeChat. However, until the day I checked in, the hotel did not tell me that there was any problem with the room I booked. But on the day I was about to check in, the hotel front desk told me that there was no computer in the six-person room. I was stunned at the time. There was no computer in the e-sports hotel. What should I ask?
The front desk was a young man, I don’t know if he was the boss’s relative. He was asked to find a way to deal with it, but he hesitated for a long time and didn’t have a plan. We asked him to give us the boss’s phone number so that we could communicate directly, but he was unwilling. In the end, we moved a few computers from other people’s rooms and installed them in the six-person room.
That night, I booked another five-person room. The light on the mahjong machine could not be turned off no matter what. I tried to operate the master control switch or other switches, but it didn’t work. I found the front desk, and the young man didn’t know it himself. He came in and operated it for a long time, and found that he couldn’t do it, so he called other people to find out how to deal with it.
The most outrageous thing is that on the second night, we were playing together on the 3rd floor. When we were about to go downstairs, we found that the elevator was broken and all the doors leading to the second and first floors were locked. If there was a fire or an emergency escape at that time, we would have no other way to escape except jumping down or waiting to die. Thinking about it is really scary. The stairs downstairs of this hotel are so complicated that they are just like a secret room. Who can come up with such a complicated escape route? Are they afraid that we can escape?
The hotel's hygiene is also problematic. There are cigarette butts in the room, but they were not cleaned up until we left.
The mahjong in the mahjong machine is messy, and two sets of mahjong are mixed together.
It's funny that after we checked in, our friends said that we were delayed for so long and didn't order any discounts. The guy at the front desk took out three or four plates of fruit for us. On the second day, we saw that everyone had a plate, hahahahahaha, it's really interesting. It was written that the fruit would be given upon check-in. There were ten people in our group, but the front desk was stingy and only gave three or four. When other people checked in the next day, each of them received one. I can only say that the young man is indeed a good front desk, and he is very good at saving money for the boss. Don't fire him. Just sign a lifetime contract and work for a lifetime. The boss's career will definitely continue to rise because of this "excellent employee"👍🏻
After the above happened, the hotel owner never contacted us once until most of us left the hotel. After drinking, the boss went to the hotel to find the remaining three of us and explained that he had spent millions to renovate the hotel. He had connections and was not short of money, and hoped to negotiate to solve the problem.
Here, I want to say, if you really want to solve it, why don't you contact us earlier? Can't you contact us by phone? Do you have to have a face-to-face meeting to contact us? And if you want to solve the problem, why do you find our friends after drinking at 9 or 10 o'clock in the evening? Can't you find them during the day? Can't you find them without drinking?
From the first time the incident happened, I asked the young man at the front desk why he didn't tell us in advance that there was no computer. The young man kept whining and didn't give a reasonable reply. He said he had just arrived two days ago and asked him to provide the boss's phone number. We hoped to solve the problem efficiently, but the young man was unwilling to do so.
It was originally a small matter. The hotel front desk was inactive and could not make decisions when encountering problems. He was laughing and unapologetic. This led to the escalation of the conflict. After the conflict, the boss did not contact us immediately, but found us after drinking in the evening. I don't know what he meant.
I can only say that friends who like to be bullied can make reservations as much as they want. I guarantee that they will be angry.
Original TextTranslation provided by Google