Soho Boutique Hotel

Location of the hotel is very good & convenient. However the hotel does not have enough staff to service. It was quite a challenge to communicate & thanks to google translator we managed to communicate. Hotel was generous to give us an early check in since there were no much guests in the hotel. 1st night we stayed, middle of the night fire alarm went off & the emergency exits were blocked & it was locked. Luckily it was a false alarm due to a guest smoking inside the room. Hotel needs to make some serious efforts to ensure safety of the guest. 2nd day all for sudden power went off in room early in the morning & the staff couldn’t figure out the reason as to why. They offered us a separate room but since we are checking out on the same day we decided to stay in the same room since it’s cumbersome to change rooms for couple of hours. Hotel needs to do something serious about the hygiene of the food served in the restaurant. Both days we saw small cockroaches walking around the counter tops where food was kept. Also on the toaster & dinning tables. Breakfast was very average & hardly any choice for people who don’t eat pork. Rooms are comfortable. However,you get bear minimums to survive. Doors of the bathrooms can not be closed properly. All in all hotel needs to do a lot to improve the service levels for guests.

I stayed in this hotel this month Pros : 1. Staff was very courteous and nice. 2. Rooms were huge including the beds. 3. Staff provided umbrellas without time limits when it was raining. 4. Lobby area of the hotel is very good Cons 1. Location though is close to the beach ( on an off road inside), the actual area seems slightly deserted. 2. The linen in room looked quite old. 3. The fittings were also old. The electric switches had to be hit hard to make them work. In fact the room key never worked and we had to each time go again back to the reception to get it activated. 4. The room had a huge window but it was covered by the hotel signage, so there was no view from the room. 5. Breakfast had limited options.

Relatively new Hotel with good location. Spick and span Hotel with spacious rooms and good toilets. It also had sea facing rooms in upper floors. Breakfast facility was very badly managed with little understanding of English and hygiene was a problem - long human hair was noticed in the soup bowel which was pointed out. Room service needs to be introduced for the benefit of the customers.

We have been to Soho in 2019 and really liked the hotel and that was the reason for us to search for it and booked again. We were very happy that the hotel survived the pandemic. The staffs and services are excellent, however, the hotel didn't have the vibes as before, probably from cut down of personnels. We want to write this review very honest with constructive points. Room are spacious with ocean view, room cleaning service everyday with new clean towels, replacement new 2 free bottles of water which is a huge plus, but it seemed that maintenance of the hotel overall is not up to what it was before, it was a little rundown and dated, that is why we took off one star Same things with the breakfast, we used to have good buffet breakfast, but now it was limited a la carte. The bar at the rooftop pool was not open with no maintenance made us feel very sad for the hotel. Location is great, there are a lot of restaurants in the same street. To walk to the beach, just go right then right again for a few steps and we are at the beach front. We will continue to support Soho Boutique hotel whenever we are back to Da Nang and hopeful it will come back to the splendor it was before.