Koi Resort & Residence Da Nang Reviews

The overall environment of the new hotel is okay, but the service details need to be improved. I remember that I still didn’t wake up after nine o’clock the next morning, so the hotel called me to ask if I wanted breakfast! 😳I understand that the hotel wants to be enthusiastic about its customers, but this will affect their rest! continue to sleep Then, after 11 o'clock, the hotel called again to remind us to get our room card and refresh it. I got up again and ran to answer the phone (I had a room with a swimming pool, and the phone in the room was not beside the bed, but in the dining room, so I was very annoyed every time I answered the phone). There were some problems with this design and it was inconvenient. When I returned to the hotel after drinking in the early hours of the second night, I specifically called the front desk to tell me not to call me that night as I needed to sleep. I have a flight at 5pm and I need to delay check-out until 2pm! The front desk asked me to apply, but I said there was no problem, but please do not call the room before 12 o'clock! Unexpectedly, around 10 o'clock, the front desk called again and said that I could delay my check-out until 2 o'clock. I was a little unhappy for a moment! Because he disturbed my sleep again. 20 minutes later, I got up again and walked over to answer the phone. The hotel called again to see if the rental motorcycle key had been returned to the front desk. I had already left it at the front desk the day before. I was really angry! I understand the hotel's original intention to provide better services, but the service details need to be improved. Contact the replacement training team! This does not look like the management of a five-star hotel! Also, let’s talk about the room environment. The room is okay, but the design of many locations is unreasonable There is no trash can in the bathroom. The trash can is placed in the toilet, and the toilet paper is fixed at the very back. It is very inconvenient to take the paper. I just mentioned that the room type I stayed in did not have a phone beside the bed, which was inconvenient. The elevator looks like a freight elevator and is completely undecorated. This is the first time I've seen the lights in the lobby at night being white, not warm. It didn't look like a hotel last time. In general, the service is warm, but the details are not taken care of. Hope there will be changes next time!