Guest User
July 3, 2024
We had a horrible experience at this hotel. We booked two rooms as we were traveling as two couples. We arrived at the hotel at 1:30 pm and there was only one room ready, we waited as check-in was at 2:00 pm. They checked in to the first room, and at around 2:30 pm they informed that the second room was not yet ready. We left our bags in the room that was already free and went to have lunch, when we returned in the early evening, they had directed us to a second room that looked like a box, with no window at all, it seemed like something completely improvised. We made two reservations for the same amount, in rooms with the same standard, and they placed us in completely different accommodations. We had to go out at night looking for a new hotel in Cusco because they didn't solve the problem. Avoid the hotel as there is no professionalism whatsoever, and I believe there is even bad faith, as they could have shown us the poor quality of the second room, giving us the option of looking for another accommodation sooner.
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