Terra Andina Colonial Mansion

Though this hotel is beautiful after an extensive remodel and is located in a great part of town, I will never stay here again! The employees and guests constantly slam the doors shut after leaving a room. They did not install self closing hardware. The building has tile floors and stone walls which amplify every sound including employees loud conversations. There is no A/C and the rooms are stuffy because the only window faces out into the common area so noise is an issue. At the least, install ceiling fans so the windows don’t have to remain open for “fresh” air. Terrible experience.

1-star rating because of theft from our luggage. Before we left for the day, we tried to use the in-room safe, but were unable to get it to work. We should have gone to the front desk and had them fix the safe. Our mistake is we did not. We left four envelopes with money in my husband’s backpack and secured all the latches. We left the hotel at 8 am and returned at noon. Upon our return my husband noticed that the latches on the backpack were open. He looked inside and saw envelopes, Our mistake #2 is we should have counted the envelopes to insure all were there. We checked out the next morning and went with a private guide in his private car and were out of Cusco for two days. During that entire time, the backpack was either with us or locked in the trunk of his car. Upon returning to Cusco to a different hotel and repacking, we noticed two of our envelopes with a total of $700 USD were missing. The two envelopes which were not touched had Chilean pesos. Our Cusco guide went with us back to Colonial Mansion to help us with this problem. They understandably said it was too late, we needed to tell them immediately. The room cleaner had been employed there for many years with no problem. They said they could look at security video to see who was in the area during that 4-hour window. We asked them to have the manager call our guide and they took his number and said he would call us that day. They never did. The hotel is clean, well maintained, and has comfortable beds, but if you choose to book here, make sure to take all precautions for your valuables. Having $700 stolen from our luggage leaves a sour memory.

We were recommended to this hotel by Alpaca Expeditions. So glad they did. They really tried hard to help us with our needs, which can be extensive for Inca Trail travellers. Great staff and amenities for a great price. Clean, well taken care of and centrally located, all for a great price.