Palacio Nazarenas, A Belmond Hotel, Cusco

It’s difficult to put in writing just how special this properly is, but I will try! I travel extensively throughout the world and have stayed at plenty of luxury/high end hotels and this Belmond property ranks in the top 3. It is a gorgeous property with a rich history, right in the heart of Cusco. When you enter the hotel, you’re transported to a different world from the hustle & bustle of Cusco. I traveled here with my mother, who had never stayed a property of this price point and couldn’t understand why anyone would pay for it, but she’s a convert after experiencing Palacio Nazarenas. The attention to detail and the proactiveness in anticipating guest needs is unparalleled. A stand out team member was Freddy, who consistently anticipated our needs and made outstanding suggestions without being prompted. He was so incredibly kind and made us feel like family. The general manager, Mauricio, also came to the rescue with a solution due to a mobility issue with my mother. He went above and beyond to put us at ease, and truly it saved our vacation. Before we got there, I spoke a few times with Omar who was also incredibly helpful in directing us towards finding a solution for activities due to the last minute nature of our trip. A major highlight was the incredible heated pool, which looked even better in person than in the pictures. The rest of the team, from the manager to the housekeepers, are so incredibly warm and have a heart to serve. These people will bend over backwards to make you comfortable. It’s just unparalleled service. If you have any issues, as with any Belmond property, ask for assistance and you won’t be disappointed. I can’t wait to return with my spouse and spend more time in this special place.

A wonderful hotel with great character, amazing staff, centrally located and superb food - we very much enjoyed our stay and recommend to anyone visiting Cusco

My name is Don Grenier and I was traveling with my wife Karen for a trip with the BackRoads group to visit Machu Picchu. We arrived a day early and decided to stay at the same hotel they would be using. What a great choice. From the moment we arrived, we were very impressed. We were fortunate enough to speak to Gustavo who was exemplary in his patience, enthusiasm, and kindness. As we completed check in and were taken to the room where things only got better. The room, "107" was perfect. Great size, location, and accommodations. Everything worked great and was fully stocked. The heated bathroom floors were a pleasant touch and the Llamas in the turn down service are charming and brought a smile to our faces. We loved the whole experience and were treated just as well when we returned from the backroads trip for another two days at the hotel. You have a great Hotel with a wonderful crew and I especially want to thank Gustavo for his exemplary skill in making us feel welcome. Note: we also stayed at the MiraFlores location prior to arriving in Cusco and were very happy there also. We had never heard of the Belmond company but I will be sure to look for it on my travels from now on. Thank You for a great time in Peru.

After many days in Peru, this hotel provided wonderful respite and beauty. I can honestly say I’ve never had such amenities in a room: two robes, one plush and one silky - hot water bottles nestled into your bed before turndown — and on and on. The embroidered linens, courtyards, and flowers are utterly charming.

Amazing. Comfortable, great service, good people. stylish hotel near to the center. Very good glazing windows. far better than Novotel