Hotel Valle Andino

The staff members are friendly when you see them, but two problems I encountered: the intro page of the hotel says it has a 24-hour front desk but it doesn’t! One night I finished drinking with friends and returned to the hotel at 12:25, the main door was locked, I called and knocked for 15 mins and no one replied - worse still I have a 4:30am pick up for Machu Piccu tour the following morning and I couldn’t change my clothes, charge my phone or bring anything with me because they just wouldn’t open the door! I couldn’t book another hotel either because any booking of the day only allows check in at 11am. I ended up sleeping in the sofa of a nearby hotel Prisma Hotel who was fully booked but kindly let me stay a night at their lobby. Another thing was - the hotel room lock was shady and it became unlocked automatically sometimes. It’s not somewhere you feel you can trust.

Room was very clean and comfortable. The employees were lovely and extremely helpful. To access the room we had to climb up fire escape type steps (the staff kindly helped us with our bags). The only major issue was the shower. When we went to shower, the handles shocked us. We tried to use a towel to turn the water on and off and the shocks went through the towel. The breakfast was very good … eggs!