Premier Inn Gatwick Crawley (Goff's Park)

Honestly Kristel & Gary made my stay easy and relaxing very friendly and welcome. I was fasting for Ramadan and they made sure my food was prep just on time to break my fast! I recommend this hotel for goof customer service Lovely people 5 star customer service

Friendly quick check-in, Decor was tired in need of new carpet and net curtain torn. Only one bath towel in room. Very loud bathroom fan. No AC but windows could be opened. Breakfast took over 45 minutes to cook and they ran out of bread for toast. Parking was easy and free.

Kristel was the perfect host. Guided us through the menu and made sure everything was right & top notch. We couldn’t have had a nicer nor more considerate waitress, Kristel made sure we were fully satisfied. We will definitely be back for more

To summarise - Tired, run down and full of refugees. Time to shut it down… drove past one of the dual carriage away about a mile down the road which looked more appealing, although staying for a funeral the next day it was a consideration to ask for a transfer! Room was do able but couldn’t wait to check out the next day.

Awful restaurant, the only decent thing about this hotel. The restaurant has hardly any food on the menu one person doing about 3 people’s job. Really awful experience. We used this restaurant prior to using Gatwick airport this is the worst premier inn we have stayed in.

Absolutely appalled by the new cost cutting excerise with the "restaurants". I thought it was a one-off at my stay last week, at a different location, but sadly no. Firstly I'll say, it's not really the staff's fault, more the over paid big-wigs creaming the profits. I used to prefer your venues, but if this is the direction your heading, then forget it! Firstly, half the food order was missing, didn't have any, so had to be changed. Then part of my original order arrived, explained this had been changed due to stock issues, then they tried to give it to another customer. 😂. It gets better (sarcasm), my starter & main meal arrive at exactly the same time, without the extra gravy that was ordered, AND then found out they had no vinegar, after waiting over ten minutes for someone to bring some. Needless to say, I didn't really enjoy my cold food, once it was eventually received. I suppose it was good that I wasn't the only one that had wrong, cold, incomplete, badly prepared/cooked food, or all of the above, in the "restaurant" tonight, well as they say, misery loves company. I won't speak for anyone else, they all seemed to be leaving their own reviews anyway, talk about trying to run before you can walk. Completely spoilt my night, after an already stressful day. Very sad times for Premier Inn.