SBH Costa Calma Beach Resort Hotel

Guests praise the staff's friendliness and professionalism. The hotel provides a range of facilities, including pools, bars, and a private beach. The rooms are spacious, well-equipped, and offer a large balcony or terrace.

We are a family that goes away a lot and are lucky enough to go on holiday to different all inclusive hotels at least 3 times a year. We chose this hotel as it was close enough to the UK for us to not have to fly long haul as this Christmas we couldn’t find the time to adjust when we get back from a different time zone. The weather has been warm and sunny. 22 degrees most days. We have enjoyed the food as for a 4 star it is genuinely good and the Christmas feast was excellent and really well presented. The downsides was the checking in experience which was cold and unwelcoming. I was shocked to find out after getting to the room I had to go all the way back to the reception to pay for the safe. €50 for 12 nights is a complete liberty in my opinion. You have to use a safe to store your valuables so you have no choice but to pay it. I wasn’t informed I would need to pay when we checked in either, so it was particularly annoying. I didn’t find the reception experience good throughout the holiday unless you phoned from the room . In general, the staff for pleasant and obviously hard-working. I hate to complain as it is Christmas and the hotel was busy but I felt it lacked standards in terms of cleanliness. For example, in the toilets near the outdoor bar and snack area the urinals were blocked and full of urine. Nobody throughout the full 12 days we were there had drained them and had nearly covered them with plastic covers. The urine by the end was really unpleasant and pungent in its smell.. Also in the room if there are any plates or glasses from the day before they didn’t seem to get cleared, which I found out unusual. Everywhere else I’ve stayed around the world things from your room would be cleared. The town of Costa Calma is small and there isn’t much options, but I would highly recommend the restaurant called Asia garden in the town. Delicious Chinese food which is better than what we get in London or at least local to us anyway. I went scuba diving and had a wonderful experience, even though the dive was a short dive and was awkward and exhausting to get in and out. Plenty of sea life and it was amazing to see an angel shark, which is an endangered species. I also saw a large barracuda's and a large variety of other fish. If you are into scuba, I would highly recommend booking in some dives. Unfortunately, I was not feeling well so I didn’t do the Lighthouse dive so I can’t tell you what that one was like but I hear it is spectacular. This isn’t a terrible hotel and it did warm on me but I have stayed at many others that are Cleaner and nearly every place I’ve stayed at was much better in terms of arriving being made to feel welcome and given the correct information straight away. If you’re going to come to the Canary Islands I personally would recommend Lanzarote as where we stayed there last year seem to have more vibrancy, but maybe that’s just me. The food wasn’t as good there so it depends what y

To start with, the entire hotel is falling apart and nothing is being restored at all. This hotel looks like it was pure luxury 20 years ago, but nothing has been done or changed since then. The rooms are not clean. When we moved a sofa on the 1st day, there was a big dead cockroach under it. Also, the walls, especially in the bathroom, are full of dead mosquitoes. The 2nd night our room en my parents room was robbed, they took a total of about €450 in cash. I reported this to reception, who called the police. The police didn't come, we had to go to the police ourselves. But the police office was closed half of the time, when it was open there was nobody around who talks a little bit of English. The hotel itself and the manager did not do anything against the robbery, did not help us and did not do anything in return for us. Apparently this was quite normal for them. hey only checked the doors with their card reader. They let me take a look at the data of the card reader, there I saw that somebody checked in into 1 of our rooms at 8.15 PM, ‘with our own card’. But we were downstairs between 7.00 PM and 09.00 PM, so that was impossible. After 8.15 PM, there was a gap between 8.15 PM and 09.00 AM in their data, which was impossible too. So surely somebody manipulated the security system, but they didn't do anything about that either, they only told us they don't understand how it was possible. So needless to say, we did not feel comfortable anymore in this strange hotel in a strange neighborhood. The outside of the hotel, pools and so on, are reasonably OK, apart from the sun beds that should have been replaced 10 years ago. The food is the same daily but not bad. Everyday you have to wait 5 minutes in a queue for a coffee, the coffee corner smells really really bad. Summary: don't come here. This place is not safe because the hotel is old and not maintained and they manipulate the security system. This is the worst hotel I have ever been.