Hotel Borgo Antico

We had a bad experience at this hotel. We had two rooms, one of which was fine. The other stank of garbage and sewage. We mentioned this to the hotel's late afternoon staff, who said they'd tell their manager. Nothing happened. No follow up and no attempt to remedy or apology. My daughters couldn't sleep due to the smell, even with the window open. When I mentioned the issue the next morning, the morning hotel receptionist nodded and said that was because of the construction being done outside. Later, when I mentioned it again, she said it was our fault because she claimed we had refused to have the room cleaned the day before. We hadn't and it was cleaned. The stench was clearly a known problem, and was well beyond any minor odor issues in a hotel of staleness or disinfectant that one might expect. In addition, the phone in my room did not work and the first night, the phone rang twice, with nobody there. Someone knocked on the door a few minutes later and it was the late afternoon/night receptionist who said I had had hairstyling done that day at a place in town and had not paid. She didn't believe me when I assure her I hadn't. My daughters pointed out the state of my hair, which had clearly not been styled, and she finally left the room, clearly not convinced I hadn't had my hair done and bailed (I am a 58 year old woman). We discussed it later with her and she seemed to concede that the woman supposedly had blonde hair and was in her 20's so it probably wasn't me. No apology etc. It was a strange stay, all in all.

The location of this hotel was off the main road but close by to walk to everything. The beds very comfortable. They had a great breakfast and those at the reception were so helpful with suggestions for us to park, places to eat and how to navigate around the city. I would recommend to any who are here to visit beautiful Lake Como. My only suggestion would be some thicker towels in the bathroom as they were paper thin.