Sheraton Lake Como Hotel

The location is quite remote, requiring a noisy highway to reach the lake. The lakeside area isn't very close to the Lihu Scenic Area, and the facilities are old. The bathroom sliding door is a struggle to close, and it doesn't close properly. It's a very old hotel. The breakfast was okay, but the food at the hotel's outdoor restaurant (for dinner and lunch) was absolutely terrible. I checked in and pre-authorized the room, which I'd already paid in full on Ctrip, but they also added three nights' worth of pre-authorization. It was a mistake, but the hotel offered no apology, misleadingly claiming it was a pre-authorization for another room (which also had a pre-authorization for three nights' worth) and making excuses. This kind of deliberate over-authorization is common abroad, and when I checked out, I couldn't get my money back, especially since I couldn't communicate with them in a foreign language. So I went after Ctrip, but they took advantage of the language barrier. They didn't admit any fault, saying they'd refunded the money upon check-out. They didn't even mention the over-authorization. Since I can't bring Ctrip to justice, the hotel should have also taken note. They issued the bill at checkout. Furthermore, Ctrip's full payment included city tax, but the hotel still charged 5 euros per person per day. Anyway, it's a mess. I don't recommend staying here.

The room is OK, nice