3-Star Hotels in Columbus

Stayed for 3 nights in mid-August; had 2 queen bed room, 4th floor facing the front (street); had own car, OSU campus is very close; Target and shopping were 2 minutes up the road; quick eats nearby; floors had such high ceilings, made feel open; lobby is on 2nd floor; there's games (pool) and connect four, etc. No free b-fast provided; Staff was very helpful; had several large packages delivered before arrival and a few smaller ones while there; no issues with storing/obtaining; Note- one side of the hotel faces railroad (could be a bit noisy- even with sound proof-windows)- but I didnt experience any of that; will stay here again when back in Columbus

My experience at the hotel was very pleasant, the rooms were clean and comfortable, excellent service, it is a perfect place to spend a delicious vacation, it also has an excellent location. Everything was very good in this hotel, thank you

Front desk was really friendly and location is close to campus but that is about all I can say about our stay here. When we checked in for the game they didn't inform us that they would be running a shuttle to the game so by the time we saw them they were all booked up. We had friends to our room the first night for pizza and beer. The next morning I requested housecleaning for the room because we had pizza boxes and empty beer bottles and no clean towels. The response was sorry you aren't eligible for housekeeping until the next day! So I explained and they didn't care, their response was set the trash in the hallway and come down to the front desk for clean towels. For over $300 a night, I wasn't expecting to do my own room cleaning, trash removal and towel service! Yes, they jack the room rates up over double for game weekends (I think that's called gouging).

The customer service was outstanding! Judith went and made a whole new carafe of hot chocolate for us; Jose made two trips up to our room to bring us extra towels and pillows and brought a few extra items for our stay; and Amy, the manager on duty when we stayed, was exceptionally helpful, informative and friendly. I was so pleased I gave Amy a hug upon our departure! The hot tub was on point. The only thing I wish is that the dining area was serving food during our stay. We thought it would be, which is one of the reasons I selected this hotel; but it wasn't open for food service Thursday night.....so we had to go out for dinner.

This was our first stay at a Moxy hotel and we absolutely loved it. Our room (Queen suite) was spacious with a big balcony and a very well-designed and well-equipped bathroom. Service throughout was great, from housekeeping to the front desk (part of the bar area, nice touch) to the valet. We'll definitely stay here again next time we’re in Columbus. The location in Short North cannot be beat and there are so many restaurant options very close by.

The hotel is connected to the convention center through a eating area. They provide free breakfast and a ”snack” at 5:30 with drinks that probably works as a meal for many. Checking in and out were easy and the reception staff were very friendly and helpful. The rooms were good sized with clean bathrooms. A microwave and small fridge were in the room. The bed was comfortable and the room temperature could be easily adjusted. Would stay here again.

I stayed here on points with my family recently, and I had a great experience. I stayed last year and returned this year. During that year, I think they have improved in some ways. They have opened their Club Lounge, which allows those with access to get coffee and snacks throughout the day. Instead of serving breakfast in the lounge, they allow those with Club Lounge access to take breakfast in the restaurant in the morning, which is also a nice perk. On that note, I want to recognize Rex. The staff in general was good, but Rex went above and beyond. When we arrived, the hotel was crowded with youth hockey teams and their families and coaches. We were told at check-in that we should check back on Monday morning because they thought that they could upgrade our room. True to their word, they upgraded us to a two-bedroom suite. Considering that we were staying on points, I was very pleasantly surprised. If I return to Columbus again, I would like to stay here. The rooms are roomy and comfortable, and the staff is attentive to the guests.

We spent a weekend here as a couple during September 2022. There was a home game, (Ohio State) and quite a few wedding guest at the hotel. The check-in process was quick, efficient and professional. We unloaded the car at the lobby pull in section then parked in the free parking garage that isn't a far walk. I'm not a huge fan of the garage because of vehicle break in possibilities so we parked on the top deck were hotel rooms were looking down at the vehicle hopefully making it safer. We did not have any vehicle break in issues. We had a corder king room, considering the hotel was FULL, game day weekend, and wedding guests, this location was remarkably quiet. The location is great for getting to anywhere in Columbus you need to be. While we did not use the amenities, we were very please with all aspects of our stay. I can definitely see what this hotel is ranked #1 in Columbus on trip advisor. Ever since our stay, we always look at this hotel for rates prior to deciding where to stay.

I stayed at Holiday Inn for one night on June 27th and they made a hold on my credit card. However, the hold was never released and they actually charged my card. I have lost count how many times I have called the hotel to get it solved and get my money back for something they should not have charged me. Some of the times the front desk person was really rude and in several occasions they said that they would verify and call me back, which never happened. In the moments that I could talk to the manager (which was not easy since she is usually not there) she was actually nicer but did not solve the problem either. They keep saying that the amount is going to be refunded to my credit card, but I never got the refund. It has been more than a month since I stayed at Holiday Inn Columbus Downtown and I am still trying to get this refund. In summary, only stay at this hotel if you are willing to loose your deposit and spend time and patience trying to get it back without knowing when. So if you stay there, good luck.

Billie was super helpful - she is a cheerful spirit and I appreciate her dedication. The rooms were clean and we used their catering service: the Beef Wellington was excellent. I would not hesitate to bring my group to this facility again. Thank you