Courtyard Columbus Downtown

The front desk staff is very friendly. Room is clean and spacious. Location is good. Beds are soft.

One of the closer hotels to the Nationwide arena. Next to nothing else of interest near the hotel. Zero shops and only a few restaurants that do not stay open late. Columbus downtown is dead and sidewalks roll up starting around 9 PM. What restaurants there are all seem wildly expensive. Hotel has a small snack bar, but it closes early, and doesn't have much variety.

That 'restaurant' was a joke. $6.49 for a small bottle of cranberry juice? I could buy several full sized bottles for that. The other prices were just as ridiculous. There are too many good restaurants within a few blocks to waste money on that place. The hot chocolate in the lobby after a day of walking back and forth to the Arena in the rain was really nice - when it was there. Half the time, it wasn't. Room was nice. Fitness center, too. Pool was a weird shape and hard to swim in and hot tub was full of foam - it needed cleaned. Staff was nice.

Customer service was fantastic. Love the hot chocolate in the lobby :-) Parking was confusing. My daughter and I drove around for 15 minutes looking for a place to park. Finally we saw a small, unlit sign that said "Valet". Nowhere was it specified that this hotel was valet only so that was frustrating. Otherwise nice stay.

I was unaware that there was no parking so that was an additional expense as Valet is your only option and I did not know in advance. Also, the check in staff in the evening was not very nice. She just gave me my key, did not provide any direction or instruction, forgot my voucher and did not tell me anything about the property. I had to ask where I was supposed to go and where the amenties were. Breakfast staff is FANTASTIC! Rooms are super clean. Pool and hot tub were out of this world. Pool was very warm like bath water- which my little one loved. Hot tub was hot. Pool and area were insanely clean.

Best things first, the rooms were VERY CLEAN!!! Also, beds/pillows were VERY COMFORTABLE, and the linens very nice. The lobby there were overflowing wastebaskets,during our stay. The coffee and cocoa bar were awesome! We were booked for 2 nights. Husband fiddled with wall thermostat the first night and we woke up cold, but he thought he just didn't know how to work the thermostat. We left for the day, returned, and it was cold. We decided to go to the desk, and "maintenance" told the front desk there was no heat in our room. Oh??!! So, we were moved to another room for our second night. I asked about a voucher or discounted stay for the first night, and was given two vouchers for a "free" breakfast on our day of departure. I don't eat breakfast, so it wasn't much of a consolation. Second night went flawless and the room was way more comfortable and updated than the previous room we had. Upon checking out, I again asked for a discount and was blatently told since we failed to report it right away (actually we assumed it would kick in overnight but it didn't), all she would offer were the breakfast vouchers. Okay, then. On another note, (1) there is no secure wi-fi at this facility; (2) the parking arrangements were a surprise to me - WE HAD TO PAY $35 PER DAY, PLUS TIPS, FOR VALET PARKING. That really adds to the bill, and, (3) the pool was too cold, even the kids weren't swimming!

The room wasn’t clean; it still had the previous guest belongings in there,there was ice still in the ice bucket and the drinking glasses weren’t clean. Reached out to the front desk person that day and they stated maybe the cleaning staff missed it? Lastly they only offer Valet at $35 bucks a day. Wouldn’t recommend!!

Bar was closed as was dining. I had charged to my credit card in the amount of 90.00 which I guess 35.00 for parking? First place I have stayed and had pay to park!I called the hotel was told there system charges this for incidentals? Really! Girl said it would show up back in my account 1-2 days! Unacceptable!! It better show up because I will be driving back over there! I think that hotel needs a complete technology over haul!