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Breakfast

Zest Metropole
4.4/541 Reviews

Zest Metropole

World Trade Centre Colombo|0.57km from Sri Lanka Exhibition & Convention Centre
I've literally booked hundreds of room through Agoda. This will change. I arrived late after traveling all day to find there's been a discrepancy between Agoda and this hotel about payment. The wonderful front desk staff member named Malinda(not sure about the spelling) Told me he could see I had paid Agoda back in September, which I had. Because of some issue behind the scenes the gutless Zest managers who hide behind phones, decided to not honor my booking without contacting me. 10.30pm, raining, I'd been traveling and waiting at airports for 14 hours to be told I don't have a room. These cowardly managers wouldn't even talk to me on the phone. The hotel plus their sister hotel next door were fully booked. I'm 65 with many medical issues. I had traveled with medication which needed refrigeration or ice. This nearly being spoilt because it took 3 hours for Agoda to resolve the mistake. I eventually got to a different hotel around 1.45am. Malinda had to deal with my anger and frustrations for all that time with no help from his pathic managers. He did everything in his power to assist me and he did help showing empathy the entire time. Now imagine arriving and the pathetic hotel management canceled your booking without notifying you, a paid booking. Then that gutless management made their staff member have to deal with the upset customer. Just dreadful Zest Hotel Management. Malinda is too good a staff member to work for this horrible company. His talents should be recognized elsewhere. Never again Zest.

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Top rated hotels in Colombo

Searching for hotels near Sri Lanka Exhibition & Convention Centre? Compare room rates and reviews to find your ideal stay.
Port View City Hotel
4/542 Reviews
The Western breakfast was great. I could eat it every day. The room was clean, but there was a problem with the door lock design. After entering the room, I had to use a mobile phone to light and light to lock the door! Very inconvenient! The room was very noisy on the street the first night, it was much better to change into it later!
Hilton Colombo Residence
4.2/540 Reviews
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean and stylish. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
The Kingsbury Colombo
4.2/579 Reviews
World Trade Centre
I contacted the hotel to make a confirmation for my brother-in-law's anniversary dinner and was connected to Chamath Gamage, who supported me with a positive attitude & extended to help me out with the reservation since it was a special occasion at the hotel too where seating is limited. Thus being so Chamath reached out to Mr.Denver to seek advise. Within a span of 30 minutes Chamath called me back & confirmed informing me that the reservation is successful & the hotel could have my brother-in-law & his wife to enjoy their anniversary evening at the hotel that evening. I am grateful for Chamath for making the service matter along with a supportive team who was able to facilitate our request midst the special occasion. I wish Chamath & Mr.Denver Good luck in all endeavors to carry out the positive service mindset to all customers they meet.
The Galadari Hotel, Colombo
3.6/541 Reviews
World Trade Centre
Extend my stay for 2 days an as usual breakfast is good room cleaning is good an transport is easy avail.becarefual for over charge from hotel looby 3 wheeler scooter they charge about 10000 ruppees if you took the hotel car which is ex*****ive where u can get 6000 ruppees if you book from the app pick me
City Beds Colombo
3.2/56 Reviews
World Trade Centre
Conveniently located near Colombo Fort Station. The staff is kind. The facilities are a bit old, but I was convinced from the accommodation fee.
Ramada by Wyndham Colombo
4.3/572 Reviews
Galle Face Beach
Great location. The rooms were big and neat. The restaurants were ok, the breakfast buffet was disappointing.

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