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Metro Port City Hotel
3.5/56 Reviews

Metro Port City Hotel

Colombo|2.09km from Serendib Grand
I have been here for long vacation and untlimately ends up being in thia hotel longterm. This is hotel has no customer service, bizzar laguage been used by the receptionist cum cahsire. Managemt dont care about the customers, they all belive what the reseptionests says. No water, literally there is no water . Specifically towerds in the evening No hot water at all. If you need to have a wash you must call the receptionist and inform . The evilish receptionist name call Janani calls you at 7.30 am and if there is adelay then thats theend of the story. They charge big but not nevern giving daily complimentry water bottles even. If you stay for one night and the bed.linon is good then they will flip the covers upside and down and prepare fro the next customer airrivals. Complimentry towels offerd to customer is beenused to wipe the toilet .customer used towels been used to cleen toilet.floors after wasing the lavatory . No room.service for two days . As per hotel policy they dont change or clen the rooms for days if customer staying. Broken toilet equipments. Most of the rooms in the hotel has cheap hotel itmes such as ,beds and stiff sprin metress ,toilet equipments and ect .is not upto a standerd . Dingy elivator workes sometime and sometine its dont . Per room.one bedsheet and two soft pillows have been given even if there is two custowes stay at room. Overall this place is a horrifying experiance for me .though you have paid money, this is a place you cant expect customer service , they priorities money on the meantime customer is been treated very very bad . Starting from managemnt to ground level staffs . Last but not least price point they selling such a low scaled hotel really high. hence i would like to request tripasvosor to re evaluate the service standerds .

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Top rated hotels in Colombo

Searching for hotels near Serendib Grand? Compare room rates and reviews to find your ideal stay.
Uga Residence - Colombo
4.5/542 Reviews
Breakfast is the need to point the room is particularly big. This time to come out to play the second best hotel cost-effective first good is jetwingblue, this is more intimate and also help me cook instant noodles, my ring fell in the room and went back to find the waiter More anxious than me, haha, if I come back, I will choose this one.
The Den 23
4.5/519 Reviews
The Den 23 is a perfect place to stay. The owner is very helpful and goes into detail when explaining and recommending places to visit. He also provides you with a leftlet that has some basic sinhala words. The roof top bar has an amazing view of the city. The staff is helpful and I'll recommend this place if you want to go around Colombo with little effort.
Port View City Hotel
3.8/543 Reviews
The Western breakfast was great. I could eat it every day. The room was clean, but there was a problem with the door lock design. After entering the room, I had to use a mobile phone to light and light to lock the door! Very inconvenient! The room was very noisy on the street the first night, it was much better to change into it later!
Jetwing Colombo Seven
4.4/574 Reviews
Cinnamon Garden
Excellent location, high level of service is fully matched to 5 stars. Quick check, help with baggage, change the wish-in-wait room. The rooms are clean, all fresh. Cool bar on the roof, very beautiful lighting, didn 't like just added to include about 25 percent in the account The pool and the view are amazing !
Hilton Colombo Residence
4.2/543 Reviews
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean and stylish. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Earl's Red Colombo
3.4/53 Reviews
The location is a bit biased, there is a foodcity, the room is still good, there is a small refrigerator, the facilities are very new, the bath and the toilet are separate, good. It’s just that the soundproofing of the hotels in Sri Lanka is not good. There is always a sound at night, I don’t know if it is the sound of the train. An email from Ctrip is required at check-in. Stayed for one night, only for future reference!

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