Hilton Colombo Residence

Family: 3 adults and 2 children The apartment 801: + The apartment is large and spacious; + The rooms and bed linen are clean; + The bathroom is clean; + The room was cleaned well, towels were changed every day (I left a tip); + Hair dryer, air conditioner, iron work well; + There are dishes, appliances, and a washing machine in the kitchen; - There is no frying pan and no pots. It is impossible to cook on the stove, there is no microwave. - The furniture in the living room has an unpleasant smell and is dirty; - The iron board is dirty; - The curtains need to be changed; Reception: + They are polite; + Check-in was quickly; Restaurant (breakfast and dinner): + The quality of the products is high; + Variety of dishes; + The chefs are great; - There are a lot of guests on Saturday and Sunday due to the holidays, the priority for hotel guests is falling; Guards and butlers: + They seemed competent and friendly to me; + The rest of the staff are friendly and polite; Swimming pool: + Good view; + The kids liked it;

I upgraded from a deluxe apartment to a premium apartment, which is a higher tier than deluxe. However, the premium apartment had a smaller TV and lacked smart features. In contrast, the deluxe apartment came with a smart TV that included Netflix, YouTube, and various other applications. Due to the persistent rainy weather conditions, we spent most of our time indoors. Once we requested to replace the TV, they promised to do it the next morning, but they never showed up. One day, my friends and I decided to visit Barista, a five-minute walk from our hotel. We requested umbrellas since it was raining heavily. Unfortunately, the hotel only had one umbrella available, and when we asked for more, they informed us that they were out of stock. Despite the slight rain, we called the reception to inquire about using the swimming pool. They confirmed that we could use it, but when we arrived at the pool, we were informed that it was closed. When we returned to the reception to seek further assistance, they were unhelpful and stated that they could not allow anyone to use the pool while it was raining. But during my previous calls, the reception confirmed that I can use the pool. I had planned to extend my stay, but unfortunately, due to the poor service and lack of support, I’ve decided to switch to a different hotel tomorrow. This is, without a doubt, the worst Hilton hotel we’ve stayed at so far.

Had to early checked out. The property has seen better days. The bedroom was extremely outdated and not that well maintained. Cleaning work was not so well done, moldy walls and floors, duvet stink, torn and ripped pillowcase and the overall facilities were rundown. However, the staff members were very friendly, accommodating and attentive.

Spent one night with my family. Excellent location. Good breakfast

Good Hotel!