Hotels Near Rockefeller Park & Greenhouse in Cleveland

We stayed in the Club Floor, and really enjoyed the amenities and food. Anntoinette in the club floor lounge, was very kind, helpful, respectful and makes your breakfast time a real delight! Front desk staff is wonderful as well. Overall the hotel was very good, very convenient for those of us who come as patients at the Cleveland Clinic. I will come back to this hotel on my next visit to see my doctors! Thank you!

We often visit Cleveland for various events and last December were recommended to the Residence Inn by friends who are also Marriott Bonvoy members. We enjoyed our stay and returned in August. Location is perfect for Progressive Field, Rocket Center, theater, the ******, and many restaurants and bars on 4th Street. Our room was very clean and quiet. This stay had us in the tower on the side of the lobby. Our two room suite was large and comfortable. Our December stay was a maze to the other side, which we found quite fun. It was nice to look down into the retail area. Front desk service was very good and the valet was friendly. While there was a line for the valet at the checkout time, we did not feel it was a long wait. We do look forward to the time the bar is reopened as it would be nice to sit and enjoy before going to our room. We already have our next stay booked at this hotel.

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

Отель средний,в первом номере сгорел обогреватель и видно было что его чинили даже не собрали обратно . Раньше указанного времени не заселяют без доплаты как во многих отелях. Ванная в плачевном состояние . В принципе на одну две ночи сойдет за эту цену . На ресепшен купить напиток или что либо еще только наличные .

The studio suite was wonderful... comfortable queen bed, lots of square footage, extremely clean. All appliances in great working order. Cooling / heating unit very current & responded to my inputs immediately. 32 inch TV worked well. I suggest increasing the size to something in the 42 inch range. Plenty of stations to watch. Recommend a channel guide for the TV. All staff interactions were friendly & always helpful. I looked for an ice machine but did not find one... however, I did not look very long since Ihad a full kitchen. There were 2 ice trays; recommend 4. $ 85 / night price was EXCELLENT VALUE. I appreciated the military discount.

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

I'm not from out of town, but needed a room for the upcoming night, due to repairs at my house. I checked the rates and availability online before arriving. Good location right off of Bagley Road, near I-71. Near restaurants, the hospital, and movie theater. Downside: you can tell as soon as you pull in the driveway, that something is off. A group of people, who appear to be the housekeeping staff, are lounging on the sidewalk, conversing (or, ”conversatin'”) right outside the entrance. Not a welcoming sight. Walking in, you notice the trash on the carpet. I didn't take a close look, but crumpled papers or wrappers or whatever scattered around the check-in area. Again, that kind of thing does not give you the feeling of welcome or cleanliness. I waited while the desk clerk talked to a guest/friend/coworker- I don't know. They seemed amused that I was standing there. The clerk greeted me. I told her that I wanted to know if I could reserve a room. She said the rooms aren't ready until 2pm- it was 11 o'clock am. I asked if I could simply make a reservation, to check in later. I had my suitcase with me. She said no. I would have to wait until 2, even to make a reservation. ??? Judging by appearances that this was not a nice place, I thanked her and decided to move on. Eventually checked in to the Quality Inn in Brunswick. Cheap rates are not worth this kind of environment.

Very clean, the room is large, the kitchen is fully furnished