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Zero stars across the board. Started off feeling like a scam paying a higher price on the right side of the counter under the wydham sign, than on the left side of the counter under Days Inn sign. The clerk was so freaked out about the ”situation” in the pool he could barely function and he was the only one there with a line of like 7 people. Finally got a room but who needs a room key when your door is already open. I didnt find a dead body in my room, just the stale smell of cigarettes wafting throughout the entire property. Or was that the mold smell, hard to pinpoint. Outrageously priced for what was offered. Divorcing Wyndham hotel stays after this one.

Lots going on here. Strange setup in the room but not bad. Staff was helpful. Machines were not stocked and the ice machines broken. Overall would probably not frequent this one unless another trip changed my mind or the convenience due to location made it worth the stay. Definitely wouldn't say it's a bad place but there was a lot of questionable activity that even the young woman behind the desk had to keep getting involved in, which she did a very good job of while remaining very pleasant.

We were driving the whole day and finally decided at about 8 pm to find a room for the night, without using any booking platform. Best Western was so welcoming and organized a room quickly so that we could rest for the night. The room was spacious and so comfortable. We had a car so we were able to easily find places to eat nearby that suited our needs. This hotel is just off a highway so easy to find and travel from. The free breakfast was delicious in a clean, dedicated space within the hotel lobby. Although only simple fare like cereal, pastries, coffee and juice etc, it suited us perfectly and allowed us to get onto the road quickly, since we had another long day ahead. We looked at other hotels near to this one, but Best Western's building, parking lot and surrounds looked clean, organised and safer than other hotels in the immediate area which might have been cheaper.

We will definitely visit this Residence Inn again. It was super convenient to shopping and restaurants. Close to Grand Rapids and Lake Michigan. The Staff was very friendly as was the surrounding area of Michigan. We live in a more metropolitan area and were very impressed with how nice and friendly everyone was in this location. When I booked the room, I called because I had two dogs and the total weight of the dogs was over the maximum weight allowed according to the web site. The Manager was very nice and agreed to allow our two old dogs and even marked our reservation to show that we would be checking in with two dogs. Unfortunately, one of our old dogs passed away the day before we were to arrive. At check-in they mentioned ”2 dogs” and I sadly reported the change in our situation. Upon checkout I determined that they did not even charge us for the one dog we did have with us. Also, due to the booked-up nature of the weekend, they upgraded us, without charge, to a 2 bedroom suite. We had a full living room, kitchen, two bedrooms, two bathrooms, three televisions, fireplace, etc. for the cost of the one bedroom suite we had reserved. My only regret in staying at this location is that my visit was too short. Next time I will plan to stay longer.