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The hotel was very clean and up-to-date. Service was great. The people were nice and friendly. Breakfast was delicious, the food area was clean and well-maintained.

We will definitely visit this Residence Inn again. It was super convenient to shopping and restaurants. Close to Grand Rapids and Lake Michigan. The Staff was very friendly as was the surrounding area of Michigan. We live in a more metropolitan area and were very impressed with how nice and friendly everyone was in this location. When I booked the room, I called because I had two dogs and the total weight of the dogs was over the maximum weight allowed according to the web site. The Manager was very nice and agreed to allow our two old dogs and even marked our reservation to show that we would be checking in with two dogs. Unfortunately, one of our old dogs passed away the day before we were to arrive. At check-in they mentioned ”2 dogs” and I sadly reported the change in our situation. Upon checkout I determined that they did not even charge us for the one dog we did have with us. Also, due to the booked-up nature of the weekend, they upgraded us, without charge, to a 2 bedroom suite. We had a full living room, kitchen, two bedrooms, two bathrooms, three televisions, fireplace, etc. for the cost of the one bedroom suite we had reserved. My only regret in staying at this location is that my visit was too short. Next time I will plan to stay longer.

Booked in advance direct through Choice Hotels and thought I was getting the “Member Rate”. Arrived to hear the reception desk quoting prices for the same night as $60+ less than we paid. When we asked if we could be discounted she became very defensive. Hotel was very clean and very nice, but be advised, it is not correctly advertised! There is NO in hotel restaurant. When questioned, the manager (who was very defensive and not kind) stated the Bar & Grill across the parking lot was their restaurant. It is not open for breakfast. He became quite offended that I would want a restaurant breakfast when they offer cold cereal and toast for breakfast. In the end the manager and I agreed to a full refund and we went elsewhere for the night. As we were leaving they rented our room out to a couple for more than $60 less than we paid… Also, they have a fabulous pool that IS open, but they don’t tell you that they only allow one family at a time, you have to reserve your one hour time spot and by the time we checked in all spots were taken except for the 9pm spot.

Was amazing and time

Very nice clean and new hotel with a pool and workout room. Staff was very professional

Spouse & I stayed 4 nights. All staff members were friendly, helpful and courteous. We booked too late to get a first-floor room. Comfort Suites staff put us on the east side of the second floor (of the three-floor building.) Our room was very close to the elevator, but far enough away that we weren't disturbed by associated noise. It was easily the largest room we've ever booked and easily accommodated the two queen-sized beds & sleeper sofa. The AC wall unit at the window worked fine. All the customary complimentary amenities were easily accessed. The hair dryer worked fine once it was moved to a live electrical outlet nearby. The tiny working deck outside the window contained a couple of micro-wave antennae. (We failed to bring protective our aluminum-foil hats.) The window could be slid open from inside for fresh air and had a stick to ensure it wasn't opened from the outside. Downsides: The four clothes hangers in the closet were traditional ”hooked” devices. (Tip: bring along extra.) When the TV was off we could hear muffled footsteps above us. Our view was mainly the south end of an enormous Wal-Mart parking lot. The curtains did a fairly adequate job of blocking the lot's daylight-level illumination at night, as well as from the sunrise. The only ice-dispensing machine is on the first floor toward the end of the hall. Comfort Suites' policy on multiple-night stays is to only clean on the third day - unless requested otherwise. We didn't request anything special, but our room was cleaned & replenished every day. The only negative was housekeeping removed some stinky cheese we'd left out after our first night. Free breakfast was decent, with a pretty good selection of hot and cold items. Pool was popular, yet clean.

This had to be one of the cleanest Hampton Inn's I have visited. The person that checked us in was very nice. I wish I remembered his name. The lobby and room was very clean and smelled very nice. The pool was also very clean with plenty of towels. This would be a great hotel to stay for the weekend so the kids could swim. The only thing that kept this from a 5 star was the breakfast. I'm not sure what happened. The eggs were just about gone and cold. The sausage was also cold and there wasn't any fruit. Other than that, this was a great place to stay. There is several restaurants near by such as Outback. This would be an idea place to stay if your kids were playing in a soccer or football game as the school and fields were behind the hotel. I would highly recommend staying here to all my friends. As for the breakfast, I would guess that was just a one time deal. I don't think the hotel management would put up with this happening.