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Convenient, but only when hotels farther south on Rt 146 are booked. Pretty good prices, but you get what you pay for to some extent. I was there during in early July, close to the holiday. Staffing during the day was thin or non-existent. I was driving through; and wanted to just check in a bit early (early afternoon), since my final destination was still about 40-50 miles away; and I'd be returning late. I finally found someone supposedly in charge, but cleaning a room - name was ”Cat” or ”Kat”, with an eastern-European or Russian accent. Told her I did not need to get into the room; but wanted to just quickly check in and get a key. She refused; and was somewhat rude about it. She suggested that I cancel my reservation! What the heck? I realize they may have been short-staffed and busy; but this person should not be in the hospitality business. And btw, I saw other guests the next morning also looking hopelessly for staff, as the hotel desk was simply empty and sort of abandoned. Now; during another visit, the night manager - probably part of the ownership - was nice to me and worked to find me a room when they were very tight. I did appreciate that. Also, the non-smoking room did appear to be fairly clean. So, it's a hit-and-miss place.

This hotel is very clean and the staff are very courteous. Its got a great location near allot of shopping plazas and good restaurants.

The air conditioning in the room was a bit noisy, others were fine. The hotel is very welcoming, there is an activity room in the basement, you can watch TV and play billiards. There is a laundry room that cannot be used after 8pm. About 40 minutes from downtown Boston.

Every time I go to Worcester, this hotel is my favorite. Convenient parking, large hotel rooms, and good breakfast. You can have a very nice breakfast for 12 yuan.

I have stayed in at least 20 residence inn’s along with several Hampton Inn Homewood suites courtyard in Fairfield inn I am a diamond Hilton member and a gold Marriott member. Yes residence inn would not deliver extra sheets and blanket for the pull out sofa which was unmade they did not have extra pillows besides the two pillows on the king bed. We had to go to the lobby to get the bedding. Room had no USB ports anywhere. The oatmeal at breakfast was terrible very watered down although the second morning it was better they had no salt and pepper the first morning and when I asked for some they brought one package of salt to the table for three adults they did not bring any pepper the milk was a gallon of 1% or a gallon of skim milk I think the book “big big fat lie is“ is correct so I want whole milk if you want one percent or 2% you can mix that with skim. The next day they served only skim milk and 1% hard to make high fat content with that which is healthier for you arteries and your diabetes. I am a physician who stays up-to-date not somebody who believes in the big fat lie from General Mills in the American Heart Association from the 1960s. The second morning they had one grinder of salt and pepper instead of individual packages. It did not produce fine graded salt and was not a sanitary is the individual packages. So overall it is still a residence inn and in my opinion better than a lot of other hotels but because of service I would have to read it worse one of the worse places I have stayed in out of the ones mentioned. And a double the price it is far worse than “Americas best value hotel“ a new chain that I haven’t yet found in the east

Except for a bit noisy on the side of the road, everything else was good and the breakfast was very rich! The room has microwave, refrigerator, induction cooker, tableware, you can cook your own! Convenient transportation, opposite the train station and bus station.

Great service. Cleanliness in lobby and hallways are great. In the suit however, I had to change the sheets myself because of stains and hair. Also had to wipe the walls in shower due to brown smudges. Otherwnice place to stay

When I checked in I was told I was a gold a member but never received any perks for being a gold member. The TV didn’t work. I called to the desk to report it and was left on hold. No one came back. The next morning I reported it again and was told it would be fixed by the time I got back. Was gone 8 hours and tv still not fixed. I had to call down again and get really firm. Went out to dinner and when I got back I had different tv with the same dirty remote and it did t work to program the tv so had to go up to the tv to change the channel and volume. The bathtub had hair in it when I went to take a shower. I’ve stayed here a couple of times before but they don’t have to worry about me ever staying here again.

The hotel is a bit old, the network is slow, the American service attitude is good, courtesy and civilized.