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It’s so rare these days to have such an incredible customer service experience and also an amazing hotel experience. The gentleman who checked me in helped me with directions over the phone. When I finally arrived, he was so kind and pleasant. I’d been in the car for several hours and my gps took me to an apartment complex nearby, I was frustrated and in town for business. He politely thanked me for being an elite member, I laughed because I was downgraded this year in status. Well, he still upgraded my room and rolled out the red carpet. There was another gentleman who greeted me walking by and offered fresh cookies/popcorn. It’s the small things that make a huge difference! When I got to my room, it was everything I love about Residence Inn with the bonus upgraded room. It just made me feel special and important, a small gesture but one that made a big difference. He even phoned the room to make sure everything was perfect. I frequent the Ft. Lauderdale area often for work and I will ABSOLUTELY return to this hotel! I only took one pic of the door but I wish I’d taken more. The room was amazing.

I do not recommend this hotel. Before I tell you why, allow me to pinpoint a positive. The rooms contain a full-size refrigerator and stove/oven. However, unlike Airbnb apartments, the rooms at the Residence Inn do not contain cooking supplies, like seasoning and cooking oil, or cleaning supplies. The exterior of the hotel, the exercise room, and the hallways appear nice. This hotel is located in a business compound, so you dont have easy access to the neighborhood or entrance/exit of the compound. This area is not well populated so you wouldn't want to walk or run alone at night. While this hotel has an area for hot beverages and water; it doesn't have a method of refilling the hot thermoses throughout the day, so if you arrive in the afternoon or evening, then you will not have access to hot water or hot coffee. The front desk person instructed me to fill a cup with water/coffee then heat it in the microwave in my room. Hotel management trained him to relay that message, he said. That is sad and an example of poor customer service and poor management. The rooms are unclean. The carpet and couch in my room are stained; the refrigerator has crumbs and stains; the oven is stained with food; the coffee machine water cup has coffee caked inside; the non-stick pots are so old the metal is exposed; the cutlery and cookware drawers are full of crumbs and some of the cookware has food stuck on it, still. The curtain is stained and the duvet has stains that resemble blood. One of our towels had fecal streaks on it. The dining room chair looks as if it also serves as a pet toy. And last, the common area of the one bedroom suite smells musty. In conclusion, this hotel is overpriced and it contains hazards to its' clients' health. This condition is insulting to the Marriott brand and to Marriott Rewards members. I reported this issue to the front desk manager, Saida, and she promised to have the room cleaned and prepare another room in case I wasn't satisfied with the room. The room wasn't cleaned, and the new room was unclean as well. Today, Saida apologized and refunded my money for the last day. I do not recommend this hotel to anyone. I am disgusted. This hotel should be shut down.

From the very moment the hotel doors opened, the tone was set. The lobby is beautifully decorated and smelled wonderful. The first person to greet us at the front desk with a smile was Mike. He provided great customer service and was super helpful in providing insight on the hotel and surrounding area. Breakfast with Goldie was like an invitation into her home. She was very entertaining and she treated us like friends she’s known for ages. Kudos to chef Lucia whose food looked so good on our plates that other customers ordered the same thing. One request I have of Marriott is, every chance they get, to commend their staff for the wonderful job they do including those behind the scenes. The good vibes they share with others are what help make for a truly memorable and favorable experience.

Very clean, and accommodating, while I had prepaid for the room, and my husband I checked in late, at first they said they were full, but a young lady and the front desk clerk asked us if we needed a sofa bed, and we said no, and the room they gave us sans sofa, was comfortable, clean and perfect for our needs. We appreciated that.

I booked this hotel because I had to catch an early flight. From the introduction of Ctrip, it is very close to the airport, but in fact there are two airports in Fort Lauderdale. The airport near this hotel is a small airport, basically nothing The flight takes place, and our flight is taking off and landing at an international airport (most of the flights are at this airport), and it takes twenty minutes.      The hotel is older, the health and environment are average, and it is far from the city and the beach. The transportation is not very convenient. If it is not for price considerations, you don't need to choose this hotel.

Apartment-style suite, very nice, one bedroom with kitchen and living room! Two 1500-bed beds, three-person sofa in the living room, the family is full, the space is large, the kitchen is also available... Free parking, hotel room, American breakfast, recommended family vacation!

The staff at the Sheraton Suites took very good care of us and many others during Hurricane Ian (especially Edlyn Laurent). The hotel is a little outdated and not the Five-Star Four Seasons, but for the needs we had, it was everything we could ask for. I thank them for being there and taking great care of us in our time of need.

This was absolutely the best Marriott that I've ever stayed at, by far. It was spotlessly clean and the staff could not be more helpful and professional everyone that I came in contact with!! The location was perfect as I was going to a show and it was right around the corner. My compliments to Assistant General Manager Debra Smith who was always available and went above and beyond to ensure 100% satisfaction. I noticed her with other guests, being just as hospitable. I also noticed her with staff members and she was very encouraging, kind, and motivating. She is the real deal, a true gem! The entire staff was outstanding I cannot wait to go back. Thank you!

Brittany and Natalie was amazing very friendly and kind will definitely be back and recommend to ally friends and family. Best part of my vacation can't wait to come back. Oh and the hotel was very clean and well kept.