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My family of 5 (2 adults and 3 boys aged 8, 5 and 1) stayed here for 10 nights at the end of October and had a fantastic first holiday abroad as a family. Hotel building/Room/general area - The building is beautiful! Inside reminded us of the atrium on a cruise ship. We stayed in a duplexe room which was perfect for us with 2 bathrooms and lots of space over the 2 floors and a large balcony. We had a few issues with the room (lost power and the plug got stuck in the sink) but these were resolved quickly when reported to reception. The room was made up daily, mini bars stocked up and was never dirty but the bathrooms would benefit from being updated. Outside of the hotel there is a bazaar within 5 minutes walk with some shops and bars but not much else. My husband and eldest visited Ruzgar to watch the football as it is not played in the hotel. Pools/Beach - The hotel was quiet at the time we stayed so we had our pick of sun loungers around the main pool. The kids pool was busier and the loungers more closely packed so we avoided sitting there and only moved some of our belongings there briefly when all of our children wanted to play in that area. The main pool was very cold but once you were in it was lovely as it was still in the high 20s-low 30s when we stayed. Our older kids loved the bouncy pillow and would watch all morning for it coming on. We all enjoyed the slides and would visit them later in the afternoon so never an issue getting a seat or having a long wait for a ring but I can see this being a problem when the hotel is busier. Only points for the hotel to consider is the general maintenance/cleanliness around the pool: some of the parasol bases are broken, some of the parasols themselves are tired looking, we didn’t like the cigarette holders on the parasols (but appreciate that a lot of guests do still smoke and, as Brits, we just aren’t used to it as much now), hedged areas around the pool and along the edge of the restaurant have cigarette ends and some rubbish strewn through them (not lots but enough to notice) but I do feel that the design of these borders and laziness of some smoking guests and those who don’t pick up things they drop makes it difficult for the cleaners who are constantly sweeping up. The border area between the pool and restaurant would benefit from some routine attention to tidy it up too. These small matters did in no way impact our stay, they were just things we picked up on that we felt downgraded this hotel from a 5*. Our youngest child preferred the beach and so we spent most afternoons there. The sea was lovely and warm and doesn’t get deep too quickly. Lots of sun loungers and shade available. Restaurants/Bars - the food choice is vast and the main restaurant is enormous! We always sat outside the main restaurant for breakfast and our evening meal and were extremely well looked after by Esat, Selami, Talha, Mehmet and Huseyin who quickly learned where we liked to sit, our drinks and would get us

I love the experience with the family, the kids love every part of the resort, from the pool with slides to the beach. I recommend to people with children. They have activities for the kids. Also they have a kids club. The DJ is amazing. He can put any music at your request.

Disappointed! It is our last night of the 10 nights stay. The biggest challenge was the language barrier. Maximum 3 members of staff speaking English. But everybody speaking Russian. Lots of rude Russian tourists, jumping all the queues, but all the staff treating them better. This evening we decided not to have dinner as my daughter has been suffering with sickness and diarrhoea for 2 days and we didn't want to leave her alone for too long. We decided to take 2 drinks from the restaurant and have them outside. We were told we weren't allowed to take the glasses with us. Do you think the lady at the door understood a word of what I told her? I highly doubt it. Both me and my husband slipped and fell by the pool. I hurt my hip and it still hurts after 5 days of anti inflammatories and 5 medical massages. My husband hurt one toe and the hotel nurse used an app to understand we were just asking her if it was broken. The only good things were the baklava s, massages, the weather and the pools. These immense language barrier and even rudeness of the staff (because they couldn't understand a word and they were talking to us in Russian) left me disappointed. Especially Isa- one of the members of staff from the pizza counter- his arrogance and rudeness are above any limit, being always unhappy I was asking for food for 3 persons (as we are a family of 3), but really helpful with other tourists in front of us. We did try not to let anything ruining our holiday. Until now....

This is a 5 star, classy hotel. It's not a typical tourist hotel. So if you would like a quiet relaxing stay, this hotel is for you. Kids are not usually allowed as guests, since the atmosphere should be kept calm. No running, shouting or screaming, so if you're a family with noisy, energetic kids this is not the place for you. The hotel is decorated in a classic manner, with elements such as Thibaut wallpaper, polished tiles, smith master crafted railings and a central atrium with glass murals. The craftmanship quality is really good and the hotel is kept nice and clean. Every room has its own unique expression, so you'll get a new experience each time you come here. The rooms is appartment sized (100-150 square metres). I would encourage you to use the spa with Hamam treatment. There's also a salt-water pool with filtered and ozone treated sea-water. There is a private beach and pier if you enjoy having sand under your feet or swimming in the ocean. The food is tasty and based on local dishes but made in a continental style. If you like wine, they have a good selection. Finally, I would love to thank Yunus and the team for providing a memorable and pleasant stay at your hotel and spa.