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The good service began at the main airport in Malé. Our luggage was collected on arrival and we only saw it again in our villa at the resort. So we no longer had to worry about it. The seaplane transfer to the destination island was also well organised and went smoothly. After the seaplane landed, we were warmly welcomed at the pier by the Cocoon team with drums and singing. Our personal contact RIYAZ then showed us around the island in a golf cart and explained the entire resort and all the features of our villa. We were first given Beach Suite No. 206, which was already perfectly equipped and had a wonderful view of the ocean and the sunset. To our complete surprise, after a few days the resort upgraded us to Beach Suite no. 224 with its own pool free of charge. It really couldn't get any better than that. Many thanks again for this!!! During our entire stay, our contact person RIYAZ was always there to answer any questions we had and kept us well informed about all activities and times. Many thanks for that RIYAZ! The whole island, including the hotel complex, made a very good, modern, stylish and clean impression and was very well organised. We were particularly impressed by the friendliness, competence and warmth of the entire staff. It gave the impression that we were not just on holiday, but visiting friends. Unfortunately, we couldn't remember every single name, but a few in particular stuck in our minds. For example, there were SHAKSHI and ROJA, who greeted us warmly every time we visited the Octopus restaurant and accompanied us to our table. We always opted for a table in the outdoor area and were mainly served by SHAHEEN and ATHY. We particularly miss them as they always met us with a smile on their faces and really perfect service. We also enjoyed the small talks at the table to the full and will miss them very much. Thank you very much for the great moments. The food in the restaurant was excellent, varied every day and had something to suit every palate. We were particularly impressed by the freshly caught fish, which was grilled live in front of our eyes. We would like to thank the entire kitchen team for all the culinary delights, especially SEMU, UDAYA and KUSHAAL, who often made us laugh with their friendliness and funny anecdotes at the buffet. One evening, we had decided to have a romantic dinner at the Manta restaurant. Her too the food was of the highest quality and the service was perfect all around. Many thanks for that. For a drink in between, we were often guests at the Loabi Loabi Bar and also the Kurum Bar. We would like to take this opportunity to thank the entire bar team for the delicious drinks, great conversations and extremely friendly service. Our vacation was rounded off with a relaxing stay in the spa area, where we were able to reflect on the last days of our vacation during a relaxing massage. All in all, it was the best vacation we have ever had and we would like to thank every single member of the C

Our family spent 5 nights here during the X'mas holiday when the resort was in full capacity. Regardless, we didn't feel crowded in the pool, on the beach or in the restaurants. In fact, we bumped into more staff members than guests on the island. We later discovered the staff to guest ratio is almost 1:1 as the resort prepared for the busiest time of the year. Big kudos to the GM Mr. Schult and his outstanding team in delivering world class service to us. We chatted with the Executive Sous Chef Muthu several times during our stay. We truly appreciated his thoughtfulness in preparing the special meal for my picky kid. You can tell how much time he spends to ensure high food quality at all the restaurants and make sure the guests are satisfied after each meal. We'd particularly like to thank Erma at Turquoise for treating us like her family. My daughter misses her so much and we hope to see her next time when we come back. + Pre-check in email communications was prompt and effective. The team spent time to answer my questions back and forth. This trip was to celebrate our 15 years anniversary. As expected, they prepared a cake and champagne in the room for us. We just didn't expect that they also had juice, chocolates and dessert for our kid. + We stayed in the sunrise overwater villa on the west jetty which is closer to the house reef. Water was calm during our stay. We saw different marine animals from our villa including sea turtles, rays, variety of fish, etc. Our villa was further away from the island, but we didn't find any problems getting their buggy service. You just need to call them ahead of time, like 15 mins. + We tried out all the restaurants except Tabemasu. Food quality was so good that we started out with half board for two days, then upgraded to full board for the remaining of our stay. Velaa and Turquoise are our favorite. You will have to make reservations for dinner. The staff are all happy to arrange that for you. + We highly recommended the Sunset Dolphin Cruise where a large dolphin pod (maybe 200 dolphins?) playing and swimming around your boat. Very impressive and amazing. We also learned a lot from crew member Lalu about their habitat and the uniqueness of the Maldives in enriching marine life. + We didn't spend much time in the Kids Club but big shoutouts to Sandy for her introduction. They have wonderful activities throughout the day if parents want to take a break. + Staff at the Marine Center were friendly and informative. Besides picking up the adult snorkel gears, you can also pick up kid size life jackets and snorkel gears. They are free of charge; you just need to return them when you check out. + We also highly recommended taking advantage of their complimentary 30-min photo session. It comes with one free printed photo. We opted for the $210 package to get 20 photos on a USB with 3 printed photos to bring home. I can hardly think of any cons about this resort. As a first timer to the Maldives, it pe