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This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t

Dear Readers, 1. I and my wife stayed in this resort for one night (Check In 10 Dec 2024 & Check Out 11 Dec 2024). 2. I had booked this hotel through Ms CEYLO TRAVELS,COLOMBO as one destination out of our 14 nights itinerary to Sri Lanka. 3. It was quite a disappointing experience since this hotel was offered to us a 4-Star hotel by Ms CEYLO TRAVELS. 4. It is very highly overrated as is seen from the previous reviews in contrast to the standard of ambience ,hospitality, amenities and choice/quality of meals. 5. Good Points, a. The hotel is situated in a jungle like serene environment. The sounds of birds can be heard in the morning/evening. b. The hotel has a nice swimming pool which is located next to the restaurant. 6. Bad Points. a. The rooms have a dampness in the air and are not aired regularly and properly. b. The standard of toiletaries in the washroom was very substandard. c. The room and the washroom does not adequate lighting arrangement. d. The hotel does not have laundry services which is a normal amenity expected in a 4 Star hotel/resort. e. The hotel provides only two 500 ml mineral water bottles for one night stay. The extra water bottles asked for by us were levied at DOUBLE the MRP listed on the water bottle which is violative of legal provisions. 7. Standard of Food. a. The standard of food in terms of quality and choice was extremely limited and very minimalistic for vegetarians like us. b. We had to be contended with items like Dal,Curd and plain rice. c. The standard of bakery items was highly substandard. d. The standard of service was also not upto the mark. e. The variety/quality has NO comparison with the one we came across at Hotels like Trinco Blu beach resort at Tricomalee merely one day ago on 09 Dec 2024 and at Mandara Resort, Mirissa later on 15 Dec 2024. 8. Summary. A. This jungle resort is a 3-star standard and is highly overrated in the reviews. I assume the visitors don't have patience and inclination to write a thorough, comprehensive and realistic review. B. I would also admit that I had made a huge mistake by booking my 14 nights tour to Sri Lanka through Ms CEYLO TRAVELS,COLOMBO. This company is into excessive profiteering and is making a fool of the Foreigner Customers like us after taking 10% advance before reaching Sri Lanka and collecting balance 90% in CASH (USD or INR) immediately on arrival at Colombo. C. I would therefore suggest that the Foreigners especially Indians MUST not use the services of this company which is looting its customers in a systematic and organised manner, knowing fully well that it will be very difficult and highly un- economical for a foreigner to sue them on the Sri Lankan soil. ANIL KUMAR JOSHI Indian Citizen

The hotel is right next to the cave temple and you can walk past it, which is very convenient. The hotel can report to Lion Rock for a group tour, or charter a car to Lion Rock, and then go to the ancient city. The price is billed in US dollars.

Kalundewa retreat is a beutiful place designed preserving the nature. The service provided is also as expected and the food was also tasty. Staff is also nice and friendly and is always available for anything you need. We stayed at karanda chalet and the chalet was also spacious enough. The garden is also well maintained and overall it’s a beutiful place. Few recommendations that is better if done. 1. On top of the karanda chalet outdoor pool it’s a tree with lots of bats. As nature calls their feces also sometimes fall into the pool and a lot of leaves too fall into the pool. We are very happy to see the pool in the middle of nature but having a dip and swimming in that outdoor pool is a bit risky.. so we didnt swim. If you can please clean the pool as much as possible before the guests arrive and try to come up with an idea to cover the pool when not in use. 2. So many glasses at karanda chalet are at a location that is not possible to clean daily.. clean them as much as possible and try to clean the outdoor glass doors before the next guest arrives ( so they have a crystal clear view through the glasses) 3. When we arrived a lot of leaves were fallen on the outdoor deck and the day bed cushions were not cleaned. I understand that according to the location of the karanda chalet if is very hard to keep it clean with the monkeys and the massive amount of large trees on top of it but I feel you can give a bit more effort to clean and keep to give a good looking first impression about the chalet to the guests. Please clean the outdoor day bed cushions and keep them separately so the guests can use them when needed ( otherwise the monkeys sit on them and make it dirty) 4. Bathroom is nice but being a five star hotel the bathroom amneties could have been of better quality. When ever possible please replace them to a luxury category. Also please keep up with your service. We had a nice stay there.

Occidental Paradise Dambulla is beautifully located, offering easy access to both nature and historical landmarks. The staff were professional and always eager to assist. The restaurant provided a variety of well-prepared dishes that catered to all dietary preferences. Our room was spacious, beautifully decorated, and provided an incredibly comfortable stay. For the price, the hotel offers excellent value, with a combination of luxurious amenities, great food, and outstanding service. We will back definitly Thanks for all memorys..