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The breakfast was very good, the hotel's homemade oat croissant soft aromatherapy, full of praise. The accommodation environment is very quiet, I like this one very much!

After visiting quite a few spa hotels for one night spa breaks I can honestly say this way by far the worst. To start- the 'spa'- the pool was freezing, as were the showers. The hot tub was out of order (and seems to be a common thing here looking at past reviews). Everybody we spoke to in the pool was shocked at the water temperature and lack of facilities, a spa should be relaxing not make you feel as though you need to do laps just to stay warm. As a result everyone was trying to use the sauna at once and so it was overcrowded in there. The restaurant- It's more like a conference room that the staff have carried some tables into for the evening, nothing about the room we sat in said restaurant. During our evening meal they brought out bread to the table and upon asking whether I could eat it if I can't have milk they said no and offered me a piece of dry toast instead. Breakfast was also poor. 'Bar/Lounge'- There is no bar here, unless you class the room full of men jumping up and down shouting at football on the tv, and glasses piled high on tables whilst staff stood around. Not exactly the 'spa' feel we expected. It was loud, dirty and overcrowded. Room- The room was clean and basic. All seemed fine until we went to bed, at around 1am the TV switched itself on, very loud and we had to search for the remote. This happened multiple times throughout the night and so by the morning we were absolutely exhausted. I mentioned this to reception and was told there is no fault with the TV. (They weren't the ones dealing with it in the middle of the night!) I raised my complaint to reception, I asked for a manager and was given a head cleaner instead. There was very little acknowledgement of any of my points, the emails following my departure were very defensive rather than just accepting that this is not at all what you expect from a spa. I do not therefore believe it should be advertised as such. I was eventually given a £17 refund along with another email disputing my claims. Terrible place, I will steer clear and advise others to do the same.

Very basic not very clean only stay here if you have to because the price is reasonable it is next to public walkways so you can roam the Chilterns

Staff went above and beyond, especially the lovely breakfast team and housekeeping. Got complimentary drinks vouchers, which was a nice tough. As a Diamond member, I got a free upgrade from a deluxe room to a junior suite and it was absolutely gorgeous. The room is huge, with the wardrobe in a small ‘cove’ with its own light, which I appreciated as I could get something out my bag late at night without disrupting my sleeping brother. Any issues were promptly resolved (a bit hard to get hold of the careline at times, but reception staff were super helpful) Really excellent shower. The hotel is a bit like a maze, so getting too/from rooms can be hard, but there is a lot of signage and lots of chairs throughout if you get lost on the way :) Well connected to highway. I was able to drop my brother to the nearby train station back to London. Couldn’t figure out how to get electric vehicle charger to work, but nearby service station had chargers. I’ll be in Oxford on and off, looking forward to staying - and making use of the health club next time hopefully :) Many thanks!

Nearly an hour's drive from London. Manor-like hotel. All the food and drink are produced on the own farm. The hotel's restaurant has the longest two Michelin stars in the UK. It has an excellent environment and excellent service.