Mercure Thame Lambert Hotel

Room 6 , Bathroom; It has a non-working, hanging out of the wall, towel rail that we didn't dare touch in case it fell out completely, the room was REALLY cold - but it had a freestanding, plug in radiator placed in there ! there is, of course, no socket within the bathroom the nearest was the other side of the bedroom, so a totally pointless exercise. The pale, non blackout blind in there allowed the spotlights to flood in (it also probably gives no privacy when using the loo which is right in front of the window) having to close the door re the floodlights meant it stayed very cold . Loo roll holders fixings loose, magnifying mirror unadjustable . Large area of old repair by the door undecorated. Bedroom: Used water glass complete with tablet sediment bottom & up side left as "clean", tray dirty with soiled coasters. New carpet - however the door now has a 2 finger+ gap all the way under it, "rising butt hinges" anyone ?? this gap allowed all the corridor noise & the regular loud slamming of a staff door to disturb us till 11.30pm ish as well as the draught. Very large water stain on ceiling, traffic noise not much reduced by (I had to check it was in fact double ) the glazing - an improvement of both windows wouldn't go amiss. Housekeeping admitted most of the above has been mentioned before with them "passing to management " the feedback /complaints - so why did we still get 2nd rate accommodation for our £163 - a good breakfast/ friendly staff only plus points.

Bit of an odd creaky place. Room is very dated and bathroom was freezing. Quite pricey for what you got.

Stayed one night. Chose this hotel for its convenient location, between Oxford and Windsor. Reasonably priced so didn’t expect luxury. Basic rooms and acceptable food options. Rooms could have had heating on prior to our arrival, but warmed up quickly once adjusted.

Ok hotel but staff were not interested and seemed to spend more time outside smoking than helping guests. Breakfast looked good but wasn't great felt like it had been under the heat lamps far too long. Glad it was only an overnight stay and I wasnt there for a longer period.

Three stars, mediocre at best The cleaning in the shower room is a quick wipe. Having a shower the water is not draining, so flip the filter and it's manky, full of hairs and not been touched in a good while. From the Mercure brand one expects better especially as your paying average 170 per night with breakfast. Will I go back, no you can shove this place

Upon arrival, the room looked rather scruffy - the hotel generally needs refurbishing throughout. In my room, the full length mirror had come off the wall, the door of the refrigerator unit was hanging off and one bedside wall light did not function. Philip, the receptionist, sorted the first 2 out while I had breakfast, but the wall lamp needed an electrician. The hotel is very convenient for Garsington Opera, so I shall continue to use it.

Room was dirty Bed had not been made properly Pillows were also dirty including the spares Cracks in the walls Stains on the carpet No wifi Windowsill dirty and the window did not shut correctly Menu provided in the room was different to the mwnu in the reception Bathroom dirty Dust everywhere

Condition of the hotel is a bit old but the staff are very friendly and efficient. Cleanliness of the room is appalling. Big cobweb on several corners of the ceiling, used contact lenses still left on the basin and marks in the toilet

Lovely hotel, the staff went above and beyond to make our stay exceptional and thoroughly enjoyable, my partner and I found the whole time at the hotel and weekend amazing.