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The truth is …this is my third stay at this hotel. The first two times, both my wife and I loved it. The walks in the grounds around Goodwood House, afternoon drink at The Kennels and spending time watching the sports cars driving around The Motor Circuit just down the road and the occasional Spitfire flying overhead. This time, I was a little disappointed. I had rung the hotel to say it was a special occasion (my wife’s birthday) so we had decided as a ‘last minute’ thing to spend a couple days at ‘one of our favourite hotels’. I was informed that I would be given a ‘good room’. On arrival, we were given Room 359 which was along the corridor, up the threadbare stairs, along another corridor and at the end. Ok, fair enough. Opening the room, we found a very small box of chocolates with a note saying ‘Happy birthday’. Ok, fair enough… We booked food in the ‘Bar and Grill’ restaurant only to find a limited menu. The next day, we found that the swimming pool had swimming lessons and lanes. The TV in the room is old (not a Smart TV, so no streaming channels!) Wi-Fi was ‘hit and miss’. I was kept awake each night by doors slamming and people talking loudly as they walk passed the room at around midnight. We left the sign on our door for our room to be serviced only to find that none of the dirty cups/glasses had been removed, no replacement coffee pods/tea bags. This happened every day of our stay. All in all, I feel that the standards have dropped. I hope you can upgrade your services.

This is the worst room we've ever stayed in. We complained about the grim room we were put in at first and they moved us to another room which we were told had been renovated but the only 'renovation' was that one wall had been painted to cover over the mould. The room was poorly maintained, dirty, mouldy, scuffed and peeling paintwork, dirty walls, old broken furnishings, paint on the carpet and torn duvet cover. The toilet leaked, there was no extraction in the bathroom and the over-sink light didn't work. The room hadn't even been cleaned prior to our arrival and we had to ask the staff to come and hoover after I found the previous residents toenails on the carpet. Really disgusting. We went and bought antibacterial wipes and cleaned all the surfaces and bathroom ourselves. We didn't risk having the breakfast. We weren't able to move anywhere else as the city was very busy due to it being Goodwood Revival weekend, but we would have most definitely not stayed there had there been alternative accommodation. You couldn't even pay us to stay here again with the property in it's current state. The owner needs to completely ***** out and renovate the rooms, put in new bathrooms, carpets and furnishings and employ cleaners who actually clean. This standard of rooms are unacceptable and the owners should be frankly embarrassed to offer these rooms and by the lack of care and investment in their property. The staff were helpful and did try their best to rectify things when we complained and seemed embarrassed by the poor quality of the accommodation. The only good thing about the place, other than the staff, is the location which is very central.