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Relaxing hotel, must have car to stay

We stayed in one of your beautiful rooms - Whitley Neil - last night for a dinner, bed and breakfast getaway and what a brilliant time we had! The food was incredible (stunning flavour and presentation!) the room was warm and so well equipped (you've literally thought of everything from corkscrew to hairdryer!) but most of all we loved the incredible welcome. We felt right at home from the moment we arrived and only wish we could have stayed longer, we both said we're booking two nights next time! Alex there aren't many pub owners like yourself these days, who work so hard alongside the team of staff whilst still lighting up the room with banter and a smile. Hugh is also a huge credit to your pub and hotel. He greeted us with a lovely and friendly manner on arrival and later asked us after dinner, ”Have you been well looked after?” That question summed up our stay. No corny scripted service, just a beautifully genuine experience of great food, great service and a great sleep - what more can you want? Thanks guys, we'll be back!

It belongs to the old village hotel, but the room and traffic are convenient, the price is affordable, and the surrounding environment is good.

I loved this hotel. The decor was tasteful, staff was extremely friendly. Rooms were cosy and clean. Had some drinks and snacks at their bar and the cocktails were really nice. Staff were attentive and polite. The dinner menu in the restaurant was really nice too. Breakfast became busy and I think the staff were struggling to keep up because I had to wait a while before glasses were stocked to get juice and milk was replenished for my tea. My only gripe about the room was lack of electrical sockets near the bedside tables to barge the phones. Would definitely stay here again.

I booked a luxury spa day for 3 people. This cost £225. I booked this for my Mother’s 50th birthday. Upon arrival today I was disappointed to find that the “spa” were just facilities that were part of the hotel which any guests could access. This meant there were children tearing around, diving into the pool, unsupervised. This doesn’t fit the brief of “luxury” and it was not relaxing. The children were under 16 and were not supervised at all times. This meant that the pool was not able to be swam in because they were leaping around and playing. They also chewed off chunks of floats (that were provided) that then were just floating around in the pool. When it was time for lunch in your Lakeside View restaurant, we were informed that there was a wedding so we couldn’t eat in there. That would’ve been fine if there was a suitable alternative. There wasn’t. We were sat in what felt like the reception/bar of the hotel. Where wedding guests were milling around, so again, not luxury. The food was not what I had been told it was going to be. I was informed, when I called, it was a tapas style menu. The choices were dire and led to all three of us having a sandwich for lunch. Not really £225 worth for the food we received. Our starters came out after our main meals so we ended up with a table full of plates so there was no room on the table for any movement etc. During our afternoon, a large group of people (members of the public) came in and were behaving in such a way they ended up being told to leave the establishment. There were a few children and teenagers making lots of noise and setting off panic alarms in the changing rooms. They also left the changing rooms in a disgusting state, with towels strewn all over the floor. Overall, I am extremely disappointed with the “luxury” spa day that I booked and paid £225 for. I was looking forward to a relaxing day with my Mother and Grandmother. We received the opposite. I feel it has very much ruined my Mother’s birthday. How can the advertise a “luxury spa day” for us to receive that kind of service! Appalled