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Motel with basic rooms. If you are familiar with American Motels you know what this looks like: Two stories, with exterior access to every room, and an exterior stair case to the upper floor. Rooms are small, but come with a desk by the window and two small chairs. Bed is comfortable. A/C works great. It's kind of out of the way. It's a 20 min walk to the train station.

We spent a 3-night stay with a 2-room reservation. Fortunately with no children because without the pool and the gym ( cause COVID) nothing is feasible on the ground , nothing around and especially the safety is not at the rendezvous ( great walk to access the concrete balcony), Cote apartment , Our was not controlled due to the various concerns ( lack of covers, flashlight and broken equipment to the SDB, very sticking floor, unclean air, spider tools around windows etc....) , a ” unfinished place impression ( parking overloaded by old summers, tables .....The only positive point the view made (if you think you want high floor and views of Paris) .

The room had obviously not been serviced, with dirty towels on the bathroom floor and the bed unmade with old sheets. When I brought this to reception's attention they very quickly sorted the sheets and towels, but left the human hair on the floor. When I then tried to enter the room my key did not work, and all of my luggage was in there , fast forward hour an hour later we got in via an adjoining door ( lock still broken) On returning the following day the man on reception was rude and not very helpful when I asked had the door been fixed .

The worst 3rd world experience. They overcharged me and when I tried to discuss the charges they all playing the run around game. Charged me for an infant in the room. I didn’t have a kid with me. (Like a 100 euros difference in taxes and fees) When I was leaving and asked for a taxi, the front desk guy called, what it seems the biggest taxi scammer in Paris. The guy overcharged me like 25 euros for the trip, blatantly claiming wrong mileage. My advice: AVOID THIS HOTEL LIKE THE PLAGUE If you make the mistake to book this hotel: 1. USE UBER….Don’t rely on them calling you a taxi (unless you have tons of extra euros to spend) 2. Check your invoice and question them on every single bogus charge you see. 3. Check carefully whether they have pulled a fast one with adding more people to your room just to charge you more. Overall, I’m disappointed in you, Novotel. You really added a very bad aftertaste to this trip. I’ll NEVER EVER book with you anymore. Your chain doesn’t exist to me anymore.

Nice little hotel in a convenient location for visiting Paris . On street parking for free at weekends otherwise 15 Euros for 24 hours in their underground car park. The reason why we chose to stay here was because it was much cheaper than a hotel with parking in central Paris . You then have to add back the time and monetary cost of commuting in and out of the centre of Paris from here . I think it was worth it but it was quite tiring wandering around Paris all day and then coming back to the hotel. With the walk to the station from the hotel assume about 35-40 minutes to get to a central location. Once you’re back in the hotel you’re not going to go back to central Paris so if you go back early because you are tired that’s it for the day whereas if you had a central room you could go back out in the evening after a rest . You wouldn’t choose to stay here as a tourist but for the savings. On one evening we drove to the centre of Rueil Malmaison for a meal- it was a pleasant low key alternative to dining in central Paris. It’s a 10-12 minute walk to the RER A station from the hotel . Just down the street and under a railway bridge. You get the train there and can change on to the metro system Once you are on the RER you can interconnect on the metro usually changing at Charles de Gaulle. It costs about 30 Euros return to go to the centre of Paris and back. But you can get 2,3 , 4 day passes that reduce this significantly and include journeys on the metro and buses once you’re in the centre . The hotel is close to a very busy dual carriageway which makes it easy to reach when you arrive in Paris by car. With you room window open you can hear the traffic noise but it didn’t bother us. The road the hotel is in is lined on both sides by fairly tall modern but well kept apartment and office blocks . At weekends it is very quiet , feels a bit like an empty office district. Not a bad thing , a bit sterile but it felt like you had escaped to a peaceful place. The whole area is quite commercial, with offices around, so the hotel caters to business people and tourists alike, The hotel staff are friendly. There was a warm welcome. The lobby doubles as a breakfast area and is funky and stylish. Nice ambience . The reception staff run a little bar there . Breakfast itself was a nice little buffet. A good spread of things - one personal suggestion for improvement would be please provide some little pots of fruit compotes , which we don’t get in the UK! But it was nice anyway and French. The family room was a fair size , not massive, not small, divided at night by a pull across curtain with twin beds for the kids and a double bed for the grown ups with a bathroom off it. There was a sizeable television on a sort of stand which could be rotated and put on either side of the curtain so kids or adults could watch it. The room and hotel were very clean. It felt like a well designed purpose built hotel designed by a company that understand

We reserved through *********** and we wanted to see the room before paying. We got asked to pay at reception and the payment declined, so we tried 2 separate cards. The receptionist tried to charge the card multiple times saying it’s declined but we only managed to pay for 2 nights and to try again later. When we went to try again they said we fully paid for the stay but we didn’t understand how this happened. When we checked out bank accounts we were in disbelief one card was charged around 600€ and the second cards payments of 800£ were pending (frozen) by the bank. This meant 1,4 thousand was gone from both cards. When we tried to figure this out and sent them proof of these payments no one understood how much money in total we lost/had frozen. The staff kept saying ‘the day before we leave everything will be sorted out’ but it didn’t and that ‘the manager will come at 9am until 10pm’ the manager never came and on our last day we said we will call the police because we don’t know if this will get solved by the management. We had a really bad experience from day one all of our money got charged/frozen and the whole holiday we had money problems and couldn’t enjoy France as much as we planned. We made phone calls every morning to resolve this and in the airport the kids had a mental breakdown from the stress. Disneyland, Eiffel Tower and museums are some of the places we couldn’t visit due to this. We had 2€ left in one of the cards 2.

Fenêtre chambre très mal isolée: difficulté à chauffer la pièce et courant d'air perceptible depuis le lit! Si vous voulez vérifier, c'est la chambre 506 Même problème dans la pièce du petit déjeuner et dommage qu'il n'y ait pas d'œufs brouillés. Sans doute tout cela est du au faible nombre de clients ce week-end

Okko Rueil Malmaison is a great place with warm and welcoming staff. They go out of their way to ensure that your stay is comfortable. Big thanks to Chef Tsetin and her team who made very good vegetarian food options. Congratulations to you all for your 10th anniversary! Here’s to many more successful years!!