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Impeccable rooms, fantastic atmosphere and outstanding staff. Absolutely brilliant trip. Having all of the hotel amenities & dine-in info directly from the tv was great. If you could order directly from the TV instead of needing to scan the QR code for a menu and then call front desk, that would certainly improve the overall experience. But the things that mattered where all there. Thanks to all the staff for making check-in & out so seemless.

Thought it looked good reviews were semi good close to where we needed to be , but the walls are paper thin, could hear arguments from other rooms . When asked could we have a ground floor when I discovered we were upstairs and explained my husband had just had knee surgery I was met with sorry our regulars come first, after also being told of $100 bond on arrival not before. When entering room people in building next door could see right into the room so closed curtains quickly. Rooms and bathroom need a bit of attention especially the shower, great size no water pressure and very dirty , honestly I have stayed at free camps with toilet/ shower ammenities cleaner. Noise from Stud Rd didn’t bother us as much as the person going off and throwing stuff a couple of rooms down , if we weren’t so tired and so late at night I would have gone and got my money back and driven home. These photos show the shower , that needs a really good clean, also when I checked under the bed and couch to make sure we hadn’t left anything behind, the rubbish under there , so I picked it up for you and put it in the bins. The lady on the desk was very polite.

Quality accommodation in a great location. Great value. Our studio apartment was comfortable, spacious and very well-equipped - including a kettle, toaster, microwave and plenty of cutlery, plates, cups etc. There was even a bath (with shower over) - that's a plus in my opinion. Perfect for an overnight stay, but I'd find it comfortable for a longer stay. With a major shopping centre and a plethora of dining options within easy walking distance, the location is ideal.

We recently stayed here for 4 nights and for the price that you pay isn't the service that you receive. It all started when we tried to find our room after it wasn't explained to us how the ”buildings” work. As we tried to get back into the reception area, we found ourselves in the fire escape as our tag for the escalator didn't work in that area. We finally got ourselves into the room to find it not so clean. On a day trip to Healesville and surrounding area's we were responsible and left the car at an establishment for the night and got an Uber. It wasn't until we needed the room keys and discovered we left the keys in our car. Unfortunately, this ”Hotel” only has 1 set of keys. We called reception (as no one mans this at all) and we were given the incorrect room key as a spare. Another phone call has us sorted for the key only (no more tags for the security access to the doors and escalator). Prior to this the manager stated he would be home when we get home from dinner to let us in. We rang and rang and rang (14 times in total) no answer. We messaged through Facebook and tried every alternate. Still to date no answer. Yes, we made it difficult for ourselves with leaving the keys in the car however what a * show it is to get access without it. The reception line was call forwarded onto the managers mobile phone which was turned off. The rooms don't get serviced (Please make up my room) daily, not enough soap etc left for the length of our stay. Never again!!

Absolutely gorgeous, and lovely staff members! Super helpful, and friendly. Adored all interactions with the managers and especially the housekeeping crew! Everyone is so accommodating, helpful and lovely! Parking is quiet private, which I loved! The place was nice and peaceful, 24 hour surveillance made me feel safe to leave my mother in law there. The beds were amazingly comfortable, rooms & bathrooms were extremely clean and lovely! Thank you for the stay! Will recommend to everyone I know needing a room in this area!

Breakfast at the restaurant, pay for it, the service attitude is good; facilities are equivalent to domestic Samsung standards, average, remember to bring your own slippers, toiletries; not good for extra beds, you can spread out the sofa, but sleep uncomfortable; Noisy, the neighborhood is basically the community, very quiet, not many people, basically no one can meet at night.

Do not stay here. Avoid the Knox International at all cost! Our room had stains on the carpet, lounge and chairs. A quilt on the single bed was ripped and stained, no mattered protectors and the mattress was stained, the queen size quilt was covered in stains, holes in walls, exhaust fan in the bathroom didn’t work, spider webs in the window, and we woke up to a cockroach on the wall. I felt sick after seeing how bad the bedding was and knowing we had slept there. The room wasn’t ready at check in and we had to drive around Melbourne for 1.5hrs before the room was ready. We had to check out and find other accommodation.

The apartment is right next to the main road, the location is very good, opposite the gas station and 711, there are a lot of places to eat on the left side of the door, we packed up the Domino's pizza back to the room to eat, the main road opposite the big supermarket woolworths is very convenient. The layout of the room is good, the two bedrooms are very comfortable, the landlord is very welcoming, and the parking is convenient and free. We went to the small train the next day, so I chose here. It is so convenient to drive for ten minutes. I would recommend friends to have a chance to live.

30 + 31/10/2019 Room 9. Yes would stay here again. But some things you need to be aware of. There is no breakfast facility on site and no toaster or microwave. There is a basic breakfast pack available FREE IF YOU BOOK DIRECT. The hotel bistro (separate building) is excellent, perhaps the best quality smorgasbord food I have ever experienced, and a discount is applied for resident guests. Room was large with good ensuite, good shower. Comfortable beds. Beds are on casters so can be risky, We have found this in some other places and as an ex business owner I fail to understand why the hospitality industry has not realized how they are leaving themselves liable to an injury claim - imagine the outcome if an older frail person goes to sit on the bed and it moves away and they fall. The room and linen were clean, the only fault I could find was the ensuite window frame needed a clean.

There are washing machines, microwave ovens and simple tableware in the hotel. It is only 10 minutes walk from the glen shopping mall, which is very convenient.