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Post covid, most 5 star hotels have reduced their standards and their service levels, and truly, are not providing what we expect at that level anymore. That is not the case with the Anchorage. Aside from the large, stylish and wonderfully clean rooms, that come with stocked mini bars, quality Dyson hairdryers, generous toiletry supplies, the 2 pools, beach next door, kabana area and lovely restaurants, ( we ate in both The Galley and Wild Herring,and breakfast is a high standard) it is the little complementary touches that set this place apart. It is the staff circling the pool offering fresh watermelon and zooper dooper ice pops, champagne/ mimosas and barista coffee at breakfast, sun cream and chilled water poolside, and a drink when you check in. The staff are wonderful and nothing feels like too much trouble from everyone that we encountered - Olivia and team at the front desk, to housekeeping crew and all the wait staff. A call out to Angela, James, Carlos and Katie for your disposition and service, thank you. I have been here a few times for work, facilitating events for clients but not had the opportunity to enjoy the location. This time I booked a leisure trip with my family and I write this review because it truly has been a wonderful experience and they deserve the acknowledgment. I would recommend The Anchorage to clients and friends alike based on the thoughtful touches alone.

We booked a two-bedroom apartment. When we arrived, we discovered that it was a townhouse apartment with two floors, a living room on the first floor, and a garden. From the garden, there is the hotel's large circular swimming pool. The day we checked in was cloudy and windy. , it was too cold to swim in the water. The kitchen facilities in the room are quite good. The stove can turn on the induction cooker with 4 pots at the same time. It is not bad to have dinner and dinner. There are 2 tennis courts, and the children also played tennis. The location is still very good. The next day I drove to Anna Bay to go sandboarding and go out to see dolphins.

I don't recommend it for small families(who have young kids).. i booked 2 bedrooms appartment and when i got there i got shoked for the bedroom how far were from each other , one bedroom upstairs and one down stairs , i don't understand how they do something like that, my kids had to sleep on the sofa bed because i won't leave them sleep that far from me. When i booked it i didn't know that and when i asked them if they can change the room for me they said that's only what we have we don't have 1 bedroom appartment only 2 , i don't understand how come hotel like this hotel only have 2 bedrooms apparment , how come if couples want to book a 1 bedroom apparmtent ??

The room we were originally allocated had a broken toilet seat but we were quickly moved to another room so they could repair it and we received a voucher (as compensation for the inconvenience) toward breakfast at the on-premise cafe (which was both very popular and had a good selection; on a personal note our choices were well presented and very tasty). The location is excellent as it is central to the CBD/foreshore area and on-premise parking was plentiful. Whilst we didn't use it, the pool area looked excellent too. Our Garden View room was very comfortable and quiet with everything you could expect bar the kitchen sink. I'd definitely consider this a primary option for accommodation on future visits to Nelson Bay.

We were extremely disappointed with the size and cleanliness of our room 208. There were long black hairs on the white tile walls in the bathroom, coffee cups dirty and the television was impossible to watch unless you sat sideways on the end of the bed. Also the television had an old set top box and one of the remotes had flat batteries so took a while to realise it was the batteries not the old unfamiliar system. I did make a complaint and the housekeeping manager was very pleasant and had the room cleaned and rearranged (the robe would then only half open). We did look in other rooms when guests had left and they were open about to be cleaned and they were very nice. We were told rooms 208 and 101 were the smallest - do not book those rooms. The position of the Seabreeze Hotel is wonderful and the decor in the bar and very popular restaurant was really well done.

A bit disappointed that Trip.com didn’t give you the option to claim NSW vouchers. Landmark Resort provide excellent customer service, best I had ever experienced. Sam was amazing on our arrival and very helpful. Floors were sticky from soap residue, she came up within 10 minutes to wipe over tiles with clean water. Later that evening, she came up again to help me with the turning on the stove. Apartment was immaculate and well designed for a small 1 bedroom. Comfortable and modern. Lots of double PowerPoints to plug in your own devices. Beautiful view off the balcony. Excellent fast wifi. Great pool and games room (air hockey with ability to team up with a partner - 4 players, plus other games). Negatives: 1. Kitchen - No oven. Could add scissors, wooden spoon and smaller sized pan. Strange to have a huge fry pan to cook for 2 people, and on a small stove top. Also would recommend replacing Tefal type plans as they can become a health hazard when old. Bathroom - Shower head could do with an upgrade to handheld as the fixed one is small, and only wets just below shoulders, plus splashes everywhere. We made good use of the spa bath. Square toilet seats aren’t comfortable. Iron is very cheap and old. Dirt was coming out of the holes underneath and water kept spilling out of it.

Motel is right in the shopping area and there is even a Domino's downstairs. Woolies is a few minutes walk as are the cinema, restaurants etc Checking in was a bit tricky as I don't own a mobile and the reception desk is always unattended. Rang, from a public phone, to get the my unique access code. The security fob was waiting in my room to access the lift after that. Loved the coffee machine in the room ! Could have done with access to a washing machine but there is a laundrette at the Marina across the road. Had the pool to myself a few times. Great views from up there. Only downside was some other guests ignoring the smoke free building rule and puffing on their balconies.

Easy walking distance to town and restaurants Good apartment with parking. Good pool . Reception staff very friendly and accommodating. Have stayed 3 times now and will return . Recommend for self catering family stays. Kitchen facilities good

I had booked two nights as the last step in our road trip. I booked based on the photos provided by booking.com and comments made for that motel. We ended up staying the one night and cutting our trip short. Pros: the lady at the reception was friendly, and she rang us to see if there was anything wrong as she had found our key in the key safe. The bed, despite sagging in the middle, was comfortable. Another plus was the location, it was only a short walk to get to the marina, so a big plus for the location. Cons: the room was tiny, someone had obviously smoked on the balcony while the doors were open, which meant the room stank of both smoke and musty. The furniture is dismal, with a garden setting in the room, the rest of the cabinetry is of cheap boards that are screwed into the brick walls, nothing fits, you have to slide your hand behind the cupboard to reach the light switch. The bathroom is so dated I couldn’t bring myself to take a shower (mildew). The carpets throughout the room were filthy I just couldn’t take off my shoes!!! The bedding linen was rough - someone had made the comment that it felt like sand paper ... I concur. I am sorry for the lady that looks after the place, because she was definitely a lovely human being! Pictures are from Room 12 - I can not vouch for the other rooms at this motel.