Bejing Yanqing Alpine Skiing Resort Hotel

The interior decoration is basic but very practical. The mattress is cool and conducive to sleep. The environment is very good and it feels like a paradise when you walk around.

The hotel has complete hardware facilities, warm and thoughtful service, beautiful surroundings, and breakfast is served per person, which is rich and not wasteful. This trip to the Winter Olympic Village left a good impression and is worth coming again.

The overall environment of the resort and the hotel facilities are OK, but the service is not in place. There are many people on holidays and the maximum passenger capacity is not arranged. I queued up to check in at more than 2 pm and waited until 7 pm before I got a room. The lobby was full of guests queuing up for check-in in the afternoon and there was no reasonable arrangement for temporary rest. There was still hair and other small garbage on the table and floor of the cleaned room

This is the first time I have encountered a hotel that can only give me the room card at 8:30 pm... They said I can check in at 3 pm... The lobby is full of very angry people waiting... Some even called the police

The cableway is 238 per person after discount, divided into three sections, straight up to 2160 meters, it is still worth the money. The hotel breakfast is very ordinary, considering the room rate during the May Day holiday, the price-performance ratio is still acceptable. But there is really nothing to eat around. I barely ate a few meals in the hotel.

The service is very poor. The hotel's operational reception capacity needs to be greatly improved. 1. Checked in at 15:00, and got the room card at 20:00 in the evening after all kinds of anxious urging. The scene was a mess. Many elderly, pregnant women and children could not hold on. There was definitely a problem with the connection between the housekeeping depar**ent and the front desk. There was no response plan, and they would only let the guests wait and wait, without finding a solution; 2. The Ctrip VIP customer service brother was not bad. After knowing the problem, he helped to urge the solution; 3. The Yanqing Cultural and Tourism Bureau was still powerful. There should be a lot of complaints on 12345 that day. After all, I received a call from the Cultural and Tourism Bureau at more than 10 o'clock in the evening to inquire about the progress of our complaint. They are still handling other complaints and controlling public opinion. The civil servants of the Cultural and Tourism Bureau have worked hard, and you also need to increase the supervision and management of hotels in the jurisdiction. This time, I waited for 5 hours to check in at the hotel and queued for 2 hours on the trolley... I was basically in the queue, and the experience was very poor. It is a place I never want to see again. Hotel managers, improve your operational management capabilities and emergency response mechanisms.

This is my third time staying here. It is really relaxing. There is no routine in tourism. The staff is warm and sincere. This morning, my child wanted to go fishing, but he didn't know the process of fishing. I found the lobby manager to explain the situation and he sincerely helped me solve the problem. It makes me want to come back next time. In particular, many projects have been added to the Winter Olympic Village this year. You can bring your children here! The main reason is that there are few people and the environment is good.

The service is quite good. There are few people in the off-season. The environment is quiet. The breakfast is self-service, and the dishes are rich and delicious. I enjoy the cable car discount when I stay. I am very satisfied. Every service staff I met is very warm and thoughtful.

A very good experience! The variety of food and beverages is a bit limited. I hope to add snack stalls and entertainment projects, so that the number of people who come here will increase significantly!