Comfortable hotel, was a nice stay but overall I wish I would have spent an extra $50-75 a night to stay somewhere nicer. Upon entering there are 2 front desks, one with a sign for VOCO and one with a sign for Holiday Inn, when I arrived I stood at the VOCO side and eventually the employee from the holiday inn side asked if I needed anything to which I replied that I was checking in and she rolled her eyes and responded “okay……then come over here” not sure how I was supposed to know it was one hotel and I could check in at holiday inn? Still not 100% sure if this is a holiday inn rebranded or why the front desk attendant felt the need to be rude. Pros: - great water pressure - good lighting in the bathroom - quick delivery/service of towels - large room, updated furniture - water stations are super convenient, can fill the provided glass jugs and keep them in your fridge - safe area right on the Riverwalk - great view from room Cons: - I went down to the market to get plastic silverware for takeout and had to pay $1.12 for a plastic fork…..couldn’t be charged to the room, just a bad experience having to go back up to my room and get my credit card to buy a fork after traveling for 8 hours and wanting to relax and eat dinner, for $900 for a 3 night stay I think a plastic fork could be complimentary - The heat/AC completely shut off my last night, the thermostat died/none of the buttons or fan would work, I can’t speak to how they would have handled it because I didn’t try, it was 10pm and I was just tired and didn’t want to deal with someone coming to the room - overall the staff just seems disinterested in your presence or experience, even when checking out I let them know about the thermostat so they could get it fixed for the next room and they just replied “okay” - could have been a little cleaner, see picture of fan where metal covering is coming off and corner was sharp
Excellent
99 Reviews