Chengdu Pidu District 5-star Hotels

Back again with the bicycle because it's such a great place to stay. Room is fantastic overlooking the lake; breakfast is always delicious with a wonderful choice and the entrance cafe and noodle bar have a great variety at a great price. Just a shame the Sheraton chain seems to have stopped its evening buffet dinner. The surrounding parks have been extended and make for a pleasurable walk and there's also now a lakeside cafe and evening fountain show. There's endless cycling from the hotel along greenways, by the river and quiet country roads. The swimming pool is probably one of the best in Chengdu for laps. Come back again soon.

I stayed during the National Day holiday in October. It was also my first time staying at the New Hope Crowne Plaza Hotel! Overall, it was very good. First of all, I am very grateful to Bell, the front desk who helped me before I arrived at the hotel. He helped me upgrade the room type and arranged a welcome gift! 1. The room is very good. It is an 80-square-meter double balcony suite. The room is very grand and there is a place to cook, although it was not used. The layout of the room is very reasonable. The happiest thing is that I can see the sun and breathe fresh air on the balcony early in the morning! 2. The big sister who cleaned the floor where I stayed was also very good. I don’t remember her name. She had short hair and worked quickly and well! 3. There is a buy-one-get-one-free activity for small cakes in the lobby bar, which is still very cost-effective, but not delicious! Hahaha, the raw coconut latte is also hard to drink... The packaging is also ugly... And when I checked out, I didn’t ask if I was a member before checking out. When I signed the bill, I found that there was no discount, so I asked weakly if members could get a discount. The reply said yes... Then why didn’t you ask at checkout, but only said yes after I asked the question? 4. When I ordered room service, the caller said that I would get a bottle of Sprite for 5 yuan, but when it was delivered to the room, I was told that I had to order a set meal, and there was no member discount on the bill. When I signed the bill, I saw that there was a problem, so the deliveryman went back to re-sign the bill. After I signed in again, I was given Sprite for free to apologize. I think it was a waste of time... There was no discount at the lobby bar, which made me feel that as a member, I did not enjoy the dining discount I deserved! Although the price difference was only a few yuan, it was a bit uncomfortable. 5. The breakfast was not rich, and there was nothing to eat... Alas! 6. The most uncomfortable thing for me was that I had already noted that the preference was First Arrival. I didn't know where the front desk was when I entered the lobby. Now the person at the door looked down at his phone, glanced at me and didn't say hello to me, so I had to find the front desk myself. 7. The guy who checked me in should be an intern. I felt quite unfamiliar with him. 8. I was confused that when I went to the front desk to ask for the bill the night before I checked out, I was asked to leave my email address. Wouldn’t my membership number be linked to my email address when I booked the Ctrip IHG member price? As a result, I was delayed for a long time to get a bill. There were guests who kept urging me. At that time, there was only one front desk staff, which made me very embarrassed. I could only fill it out in a hurry and go back to the room. 9. I also want to thank the girl in black clothes on the day of check-in. Because my first reservation was two breakfasts, and the second reservation did not have breakfast, she helped me split it through communication, and I had one breakfast every day! The girl in black clothes was also very reliable. I was afraid that there would be problems with the points, so I specifically told her that I would settle the additional dining expenses and switch reservations after settlement. She had all the records handed over. Speaking of breakfast, I still have to thank the waiter. She was in the restaurant for two days and she remembered me. I think this moment is very happy! ! ! Finally, because I promised Bell that I would give a full score evaluation, and plus the hotel stay was not bad! It's just some details that can be improved. I think if I have another chance, I will still choose New Hope Crowne Plaza Hotel!

The hotel is great and facilities are excellent, the environment is good and very professional, the transportation is also convenient, the front desk Ronaldinho and waiter Sabastian are very good and great at their job, the staff attitude is very friendly, the next time will still choose here. Would recommend 100% for travelers from all countries.

The location of the hotel is very convenient for our travel. Chengdu New Hope Holiday Hotel is the first choice for business trips over the years. I especially like Cici's professional and enthusiastic service. She called me one day in advance to help us check the order, made notes according to my requirements, arranged the room, and checked in fruits. The room was also clean and tidy, and the mattress was very comfortable, which made us feel at ease. The traveling partners and leaders were very satisfied. Because we left the hotel very early the next day, Cici took the initiative to help us prepare the road early after knowing it, and we could pick it up directly after checking out, which solved our problem very well. Recommended to everyone to stay.

The room layout is very attentive and high quality, quiet and comfortable! The hotel's hardware and software are very good. It is located in the middle of the river peninsula, with gurgling water, birds singing and flowers blooming, and a beautiful environment. The decoration style is grand. The guitar museum is a major feature. Swimming in the swimming pool in summer will also relax you. The hotel is suitable for team business meetings, banquets, parent-child trips, and travel with girlfriends and friends. There are teahouses, KTVs, etc. Overall, I am very satisfied!

The hotel front desk staff Qiqi Xiaozhang provided good service. It is next to Chunxi Road Taikoo Li. The subway is right next to it. It is very convenient for travel.

The breakfast items were mostly delish. Service was good and they provided a fruit welcome gift. I reached early and they let me check in since the room was free. During booking I alrd informed I don't want a corridor room but they called to inform me that only corridor room is for solo travelers. I accepted it but I think they are really responsible and honest hoteliers

We stayed 4 nights here and mostly enjoyed the experience. The location was good and easy to get to most attractions. The beds were comfortable – not too hard and not too soft. The pillows were also a good firmness and not too thin as many Chinese pillows are. Trip.com’s diamond system is a bit misleading. Trip.com rates this as a 4 diamond hotel but it’s more like a 3 star hotel. The positives: free washing machine use. Delicious buffet breakfast. No noise coming from adjacent neighbours. Good service. The negatives: the carpet was dirty. One of our rooms smelt of mildew so we requested a new room which did not smell. There was a fair bit of noise from the street outside coming in from the windows in our room - such as cars honking, loud jingles playing from shops, people shouting etc, but it pretty much stopped by midnight. One of our rooms also was next to the elevator which was noisy and we asked to be moved which they accomodate.

The hotel is close to Wenshu Monastery Metro station (Line 1, 5-10min walk) and a good starting point for travelling in all directions. The staff at the reception was nice and they tried their best to explain everything to us in English (translating tools are very helpful/needed here in general!). Although the hotel has a non-smoking policy (signs are up everywhere), nobody really cares and the lobby as well as the room had a cigarette smell. Nevertheless, the hotel and the room was very clean, although the glorious times of the Celebrity are over. It is a bit old and could need some renovation during which they could also install a noise protection that cancels the sound from your neighbors (we had someone next to us snoring all night and we could perfectly hear it). However, the breakfast compensated for a lot. The selection of mostly Chinese dishes was amazing. Overall, the hotel has a fair cost/performance ratio and we can recommend it.

The location of the hotel is okay. It’s near the metro which can easily take you anywhere but it’s not that close to touristic areas. Inside, the hotel is quite nice and new. Our room was big and comfortable. There were some issues since when we booked the hotel, the website said that there would be spa. However, the hot spring was closed. It seems that this was an issue of trip.com and not the hotel, but the hotel was not accommodating at all. While spa is not listed as one of the amenities of the hotel, the picture of it is still up and on trip.com it says that they changed the opening times of the hot spring, not that it’s closed. We even contacted them in advance to inquire about the hot spring opening times but didn’t receive an answer. The hotel told us that we need to talk about this issue with trip.com and was extremely unhelpful. For the price we paid for this hotel, this was really disappointing. The hot spring was one of the main reasons for choosing this hotel so this situation was very bothersome. Some of the furniture in the room was really nice, but for example the table was very shaky so it was really annoying to use. The toilet had a bidet which was nice but it was extremely loud. It made beeping sounds so when someone needed to use the toilet at night/morning, it can wake the other person up. The breakfast was good but it was served right next to the entrance to the hotel so it was very cold there since the door kept opening and closing. Overall, we liked the hotel but thought it was very overpriced for what it offered. Besides the hot spring issue which was very specific to us, the room was nice and clean, had many amenities, the bed was comfortable and everything worked. But the price was extremely high for what the hotel offered.