Clarion Pointe Charleston - West Ashley

This was one of the WORST hotels I have ever stayed in. We stayed in room 217 which was just a king bed and a pullout couch. To start there was A ROACH when we pulled out the couch bed. It was disgusting we also found another guests smoke trash. The only window in the room was so dirty we couldn’t even see out of it. The shower was dirty and the floor was cracking. We even believed the floor was going to cave in because some part of the carpets our feet literally fell into the floor giving us the impression it was unsafe. The front desk was very unaccommodating they did not give us any sort of refund or compensation for this hotel room. I definitely recommend To not stay here and don’t get fooled like we did. And we initially chose this hotel actually because of the indoor pool and there was no indication that it was closed but it was apparently! So definitely do not go here.

DO NOT FALL VICTIM LIKE I DID. THIS IS YOUR SIGN TO NOT STAY HERE. The pictures do NOT match this hotel. You pull up, it’s immediately dirty, overflowing trash outside. As you walk in you will tell the floors are FILTHY. For some odd reason there is black hair all over everything, the floors, elevator, BED linens. We tried three different rooms all with the same level of disgust. Our first room had blood stains and food on the box spring cover sheet, ashes on the night stands, the furniture looks like a tire shop employee has used it every day during lunch rubbing GREASE on it but it’s actually just a build up of filth. There was smoke all on the 4th floor because a party room down the hall going on. Which i believe one of the girl employees from the front desks was allowing to happen and attending to frequently. Every floor we went on (as the front desk tried to give us two other rooms instead bc how gross ours was) was the same. There are no real blankets on the beds, only sheets. The AC doesn’t work in half the rooms. I asked to speak to the manager who apparently wouldn’t be back in until the next day, but when asked master what time he arrived they then said he was in ATL and would call me within 2-3 days.. Theo policy says no refunds or cancellations with 24 hours. So SOL. Do not waste your time and money

Changed rooms 3 times before leaving and going to the Hilton up the road. Place is about 10 years past the need to be renovated. For context I'm a construction traveler and stay in mid-crappy hotels often and have never walked out. The sex stains on the couch and chairs wernt even the deal breaker.