PERO Hotel

PERO Hotel Reviews

PERO Hotel

60 meters southeast of the intersection of Yidong 1st Road and Donghe Middle Road, Xiangqiao District, Chaozhou, Guangdong, ChinaView Hotel Details
PERO Hotel
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PERO Hotel Guest Reviews

4.7/5
Outstanding
232 review
Verified reviews
Location4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(232)
Positive reviews(231)
Reviews with photos/video(86)
Classy environment(32)
Awesome amenities(28)
Delicious breakfast(25)
Friendly front desk staff(21)
Convenient parking(19)
Quiet & comfortable(16)
Would stay again(10)
Good sound insulation(8)
Negative reviews(1)
Anonymous User
Pero | Tea Ceremony Double Bed Room (Smart Home · Comfort Sleep · Tatami Tea Platform)
Stayed in Sep 2024
Family
5 review
4.0/5
Very Good
Posted on Sep 24, 2024
Good Very new hotel and Near guangji bridge. Hotel with Smart system is great Can improve Toilet flood in one of the rooms
Response from Property: Thank you for your high recognition of the hotel. The hotel is approximately 13 minutes away from the scenic area and parking is convenient. Wishing you a pleasant journey!
Guest User
Selected Queen Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The hotel exceeded expectations. Apart from being a bit too far away at night and not fun, the hotel is still a very good recommendation. It is not far from the ancient city and can be reached by car in about 16 minutes. .
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Response from Property: Dear guests: Hello! Thank you for your support and recognition of the hotel! The hotel is located in Yixi, Chaozhou, about 15 minutes away from major scenic spots in Chaozhou. It has a beautiful surrounding environment and complete facilities in the hotel, including a gym, laundry room, restaurant, conference room and other facilities. It is committed to building a high-end hotel and providing guests with the best facilities. Satisfactory service, thank you again for your support of Chaozhou Pingrui Hotel! best wishes
Qiyueqi
Pero | Tea Ceremony Double Bed Room (Smart Home · Comfort Sleep · Tatami Tea Platform)
Stayed in Aug 2024
Couples
6 review
0.5/5
Posted on Aug 18, 2024
This hotel really had a great impact on our three-day and two-night trip to Chaozhou, a huge impact! ! ! 1. The main reason I booked this hotel was because the hotel would provide electric vehicles, so I ignored the distance from the hotel to Paifang Street. However, when I arrived at noon on the first day, the online taxi driver asked me very puzzledly why I had booked a hotel to come to a village in the city so far away. I said that it was because the hotel would provide electric vehicles, so it was actually okay. As long as the room was long, it was nothing big. Just questions. After checking in, I asked the front desk about the electric cars. The front desk said that all the guests had driven out that day. OK, because I arrived at around two o'clock in the afternoon. I understood, so I told the front desk that please reserve one for me tomorrow. The electric car is very far from the hotel to Paifang Street, and it is difficult to take a taxi. The cost is about 20 yuan. The front desk said, how is it possible? It is only 12 yuan to take a taxi. So I won’t go into details. Please see my screenshot of the taxi (Picture 4) ). 2. Back to the hotel in the evening, I asked the front desk again about the electric cars tomorrow. The front desk told me very impatiently that there were no electric cars, and guests staying in the hotel needed to book 15-30 days in advance! ! ! I was speechless at the time. I needed to book a hotel 30 days in advance when traveling, and then I had to proactively contact the hotel to reserve an electric car? ? ? If I have the energy, why don’t I just book a hotel near Paifang Street? I booked your hotel for two nights for almost 600 yuan. At this price, can I not book a hotel or B&B around Paifang Street? Calculated in this way, I have spent nearly 200 yuan on accommodation, taxis, and electric car rentals, and the owner of the electric car rental hotel near Pai Fang Street can pick up the car at the front door! ! ! I need to take a taxi from the hotel to the dealership to rent a car, then return the car to the dealership and then take a taxi back to the hotel! I feel like I’m really a resentful person! ! ! 3. When I returned to the hotel the next night, the hotel room looked like Figure 3. It had not been cleaned at all! I called the front desk, and when I came to the door, the lady said that it had been cleaned. I would like to ask, the towels and toiletries were not replaced, the bedding was not made at all, and the empty water bottles were not confiscated at all. Is this called cleaning? Then the most outrageous thing is that the front desk called my mobile phone and informed me that I need to hang a cleaning sign on the door handle for cleaning? ? ? So now hotel services require guests to take the initiative to receive services? ? ? And why not just call the room number but call my cell phone? What is your service training like? ? ? 4. On the first day of staying in the room, there was a drink box left by the previous resident in the refrigerator. Well, I don’t use the refrigerator, so I don’t care. The picture from the projector is also completely crooked. To watch movies and other things, you need VIP. , I’m drunk too! ! ! In short, if you are traveling and don’t have a car, I really recommend not to stay in this hotel. Stay in hotels and B&Bs around Pai Fang Street, and don’t take it for granted. Really! ! ! Serious lightning protection! ! !
Original TextTranslated by Google
Response from Property: Thank you for your patient review. I'm very sorry for bringing you a bad travel experience. Regarding the free electric vehicle rental you mentioned, the number of electric vehicles in our hotel is indeed limited and cannot satisfy all guests staying in the hotel, so reservations are required in advance. The hotel has a large parking lot, which is about 7 kilometers away from Pai Fang Street, about 4 kilometers away from Hanwengong Temple and the east gate of Guangji Bridge, and about 1.3 kilometers away from Jinshan Bridge Wetland Park. The specific taxi fare will vary slightly depending on the actual road conditions. We sincerely apologize for any discrepancies and unpleasantness in the communication of our staff. At the same time, after careful consideration and evaluation for safety reasons, the hotel is planning to gradually cancel the electric vehicle rental service in the store. Regarding your question about room cleaning for extended stays, in order to protect your privacy from being disturbed, our staff will clean the room through shuffling cards hung on the door, notifications from the front desk, or proactive notifications from guests. We apologize for the inconvenience. We have always been committed to providing guests with a clean and comfortable accommodation environment. This mistake made us reflect deeply. We will then strengthen the intensity and frequency of health inspections to ensure that every room meets high standards of cleanliness. We hope that you can understand and give us a chance to demonstrate improvements. I wish you a happy life.
reneewinglam
Pero | Tea Ceremony Double Bed Room (Smart Home · Comfort Sleep · Tatami Tea Platform)
Stayed in Jun 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on Jun 21, 2024
Place: The hotel is 45-50 minutes away from Chaoshan High-speed Railway Station and half an hour away from the ancient city. There are Thai Temple and Han Wengong Temple nearby. The hotel has a free battery car that you can borrow. It takes about half an hour to go to Tai Temple and about 10 minutes to Han Wengong Temple. But there aren't many places to eat. If you want a late-night snack at night, you order takeout, most of which come from the ancient city. It was quite quiet at night. Serve: The staff were polite and nice, but not tactful. We stayed for three days and two nights. For the second time, we went back at noon after shopping and found that we couldn't get into the room. The system automatically checked out for us. After a while, we re-entered our own room. There was no cleaning or tidying up when we entered. Both of our rooms were marked. Please clean and tidy up the rooms. When I came back at 9pm, it still wasn't clear. The reason is that we are afraid of disturbing our rest, but if that were the case, we would not list it! ! In fact, if you stay for a day, you don’t need to clean it. Just change the garbage bags and towels. He also said that the cleaning lady was off work. All we could do was pack our bags and move to the same room. Really a little helpless Later, the employee said that if he wanted to tidy up, he had to tell the front desk first. But you didn't tell us when you checked in. I have stayed in a hotel so many times, and this is really the first time that the hotel has not been cleaned yet, so I have to tell the front desk. Maybe it's because the hotel is relatively new. In addition, because it was my friend's birthday, I ordered a cake and flowers to be placed at the front desk. We were in two separate rooms, and I repeatedly used WeChat to advance. But when my friend went to pick up the courier, she still asked my friend if she wanted to pick up the cake now. She didn’t ask about the contents of the cake. Oh, the surprise was gone. When we checked in, we were given breakfast for two days, but the food selection for breakfast was a bit limited. For 200 yuan a night, you can’t ask for too much. Don’t dislike it if it comes as a gift, it’s not bad. health: Because it is a new hotel, it is very clean and satisfactory, and the air conditioning is cold enough. I got a small gift after checking out
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6/13
Response from Property: Dear guest, we sincerely thank you for pointing out the service deficiencies in our hotel. We are also deeply sorry for the dissatisfaction you felt during your stay in the hotel. We attach great importance to your feedback and will contact you regarding the issues you mentioned. We will communicate with the relevant departments of the hotel and make improvements. We very much welcome you to come again to see our improved services. good luck! Chaozhou Pinrui Hotel.
Guest User
Pero | Zen Twin Room (Smart Home · Tea Room · Quiet And Comfort)
Stayed in Jun 2024
Travel with friends
46 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The hotel is a new hotel with complete facilities and a very good environment. The hotel provides free electric bicycles that you can borrow (although I fell down on the first day and did not ride them later😢😢), but if I have a chance to come to Chaoshan next time, I will stay again of! !
Original TextTranslated by Google
Response from Property: Welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, and we will provide you with more cordial and exquisite services. I wish your journey in Chaozhou will be filled with happiness and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Guest User
Pero | Tea Ceremony Double Bed Room (Smart Home · Comfort Sleep · Tatami Tea Platform)
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The service is very good and the hygiene is very clean. The parking lot is also very convenient. The lobby and room environment are elegant and simple, which is quite good.
Original TextTranslated by Google
Response from Property: Welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, and we will provide you with more cordial and exquisite services. I wish your journey in Chaozhou will be filled with happiness and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Fuun
Guestroom - Double Occupancy (Special Promotion, Great Value)
Stayed in Jun 2024
Couples
8 review
4.5/5
Great
Posted on Jun 21, 2024
A very cost-effective hotel, clean and quiet, with attentive and friendly service. We were very satisfied with our stay. We hope that the quality will be maintained next time we come back. I wish the hotel business will continue to prosper.
Original TextTranslated by Google
Response from Property: Welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, and we will provide you with more cordial and exquisite services. I wish your journey in Chaozhou will be filled with happiness and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Guest User
Selected Queen Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Wow, I have to praise this hotel. The parking is very convenient. The whole environment is really eye-catching. It’s very clean and bright. The rooms are really good and there are tea sets, including the lady at the front desk who has a great attitude. Everyone is very polite and gave me fruit in the evening. Sleeping very quietly is really not a boast. I have stayed in so many hotels. All Seasons Hotel and Orange Hotel have not had as good an experience as this one. I only booked it for one night and had not decided where to stay the next day. When I arrived, I decided to continue my stay. It was such a comfortable day
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
xian0704
Guestroom - Double Occupancy (Special Promotion, Great Value)
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The environment is very good, the room is basically full of smart devices, the lighting in the room is very good, the front desk is very welcoming, and free battery cars are provided when you go out to play.
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Guest User
Guestroom - Double Occupancy (Special Promotion, Great Value)
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The hotel is very new and clean. The cleanliness is impeccable. There is a dryer. The room is very quiet and soundproofed. The front desk service is also very considerate. Even the fruits placed on the tea table are very fresh. The breakfast is also good. The price/performance ratio is very good.
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Defu
Selected Queen Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 12, 2024
It is indeed my favorite hotel. The fairy at the front desk is smiling and the service is very satisfying. The room is clean and tidy with all the utensils available. The hotel also has a free electric donkey that you can borrow, which is very considerate. It takes about 20 minutes to ride to the old town, which is very convenient! I will patronize this hotel next time I go to Chaozhou.
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Anonymous User
Pero | Pinhe Family Room (Smart Home · Comfort Sleep · Smart Toilet)
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 11, 2024
It's a new hotel. The equipment and facilities are all OK. The sanitary environment is also good. There are plenty of parking spaces in front and behind the parking lot! Except that the geographical environment is a bit far away from the ancient city, everything else is very satisfactory! However, it only takes more than 10 minutes to take a taxi or drive to tourist attractions, which is also very convenient! The breakfast is rich and very clean and hygienic! We, a family of three, are traveling during the Dragon Boat Festival. Fruit drinks and rice dumplings are placed in the lobby every day, which is very considerate. They are very enthusiastic about taking and eating whatever you want! Chaozhou rice dumplings are very unique. The small rice dumplings are rich in content. They are a combination of salty and sweet, which is unique! The fruits in the lobby include orange pear, which is very good! Blue Mountain Coffee: brewed first in the lobby, not bad Exquisite fruit plate: nectarines and cherry tomatoes in the room Specialty soft drinks: No photos taken
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Guest User
Selected Queen Room
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Pinrui Hotel is located in Xiangqiao District. The hotel was newly renovated this year and is full of thoughtful and heartwarming designs. It feels like hotel services are really being provided with great care and customer service needs are the first priority. The entire room is elegantly decorated, comfortable and high-end, and has everything you need. The hotel has thoughtfully prepared electric bicycles, which are very pleasant to ride around the surrounding attractions. The overall decoration is similar to Nordic style, hygienic and clean, the whole house is smart and very comfortable. The customer service staff have a very good service attitude. The front desk has thoughtfully prepared various drinks and candies such as coffee, tea, boiled water, lemonade, etc. The breakfast is also very rich and delicious. I feel that this is a very cost-effective hotel and makes me feel at home. Thumbs up for this hotel! marvelous!
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6/8
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Guest User
Selected Queen Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
I am particularly satisfied with the fact that the ladies at the front desk are very gentle and have a very good service attitude. They even gave away rice dumplings during the Dragon Boat Festival.
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.
Guest User
Pero | Zen Twin Room (Smart Home · Tea Room · Quiet And Comfort)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Very new hotel. The service is very good and smart. You will get a gift when you check in. I will come again.
Original TextTranslated by Google
Response from Property: Dear guest, welcome to Chaozhou Pinrui Hotel! We would like to thank you very much for taking the time to share your stay experience with us. We are honored that our attentive service can satisfy you. We look forward to your return to Chaozhou Pingrui Hotel in the near future, when we will provide you with more cordial and exquisite services. I hope your journey in Chaozhou will be filled with joy and a smile from the heart. good luck! Chaozhou Pinrui Hotel.