Berman Hotel (Chaozhou Ancient City People's Square) Reviews
Berman Hotel (Chaozhou Ancient City People's Square)
Chengxin West Road Qiaoyuan Road Multiple-use Building, Xiangqiao District, Chaozhou, Guangdong, ChinaView Hotel Details
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Berman Hotel (Chaozhou Ancient City People's Square) Guest Reviews
4.7/5
Outstanding
557 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(557)
Positive reviews(548)
Reviews with photos/video(133)
Delicious breakfast(75)
Friendly front desk staff(74)
Easy to get around(44)
Convenient parking(26)
Well decorated(15)
Well designed(13)
Excellent afternoon tea(5)
Negative reviews(9)
Susanabarbie
Business 2-bed Room
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 23, 2024
Room and the facility is clean and nice. Although there is some distance from the tourist attraction. It just take 5 mins ride and $15 taxi.
The space in the room is just right, and the sink and shower room are designed separately, which is very convenient for washing up. The toilet in the bathroom 🚽 is automatically flushed by sensor, and the hygiene is good. There are band-aids and other small items at the front desk, which you can pick up for free. They also gave you a small gift before leaving. The service is very considerate. However, this time the check-in time was too late and after the afternoon tea service time. I will check in earlier next time if I have the opportunity.
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Response from Property: Hello dear friends! Thank you very much for your support and evaluation! Your satisfaction is our unremitting pursuit. We will continue to improve and improve the hotel's service and quality. We hope to provide you with clean, comfortable and convenient services. We look forward to your visit again! All the staff of Borman Hotel Chaozhou Ancient City People's Square Branch wish you success in your work and a happy family.
Guest User
Deluxe Family Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The room environment is good, clean and odor-free, and the location is good. It is convenient for eating, drinking and having fun. It is suitable for family travel. The service of the lady at the front desk is very good, and an extra breakfast is given to the children. There are also free food and travel guides~~ They also give exquisite small gifts after leaving the store. The children are very happy, it is so considerate~~ Five-star praise!
Original TextTranslated by Google
Response from Property: Hello dear friends! Thank you very much for your support and evaluation! Your satisfaction is our unremitting pursuit. We will continue to improve and improve the hotel's service and quality. We hope to provide you with clean, comfortable and convenient services. We look forward to your visit again! All the staff of Borman Hotel Chaozhou Ancient City People's Square Branch wish you success in your work and a happy family.
Guest User
Business Queen Room
Stayed in Apr 2024
Travel with friends
5 review
2.7/5
Posted on Apr 3, 2024
I booked a business king room. The photos I saw on Ctrip showed that in addition to the two bedside tables, there is room for a small table. I looked at the photos in the comment area and it was the same, but when I arrived at the hotel, I was given For my standard king room, the front desk explained to me that the standard king room is located at one end of the corridor, with business in the middle, and the room type and area are the same. I said, but the room photos you posted are different, and the front desk does not They said they couldn't coordinate a room change, so I had to contact Ctrip. In the end, Ctrip helped me move to a superior double room, which was the same room type as the business one I saw in the photos. When I returned to the hotel at night, there was a strange smell from the air conditioner, and even the staff came to the hotel. I was asked to adjust the room after smelling it. The air conditioner in the other room had no smell but smelled of smoke, so it was not adjusted in the end. And the attitude of the hotel front desk is not very good.
The corners of the bathroom door are sharp, and there is no door latch to hold the door. In order to prevent the door handle from hitting the wall, a silicone pad is stuck on the wall, which causes the door to rebound to a certain extent. I did not close the door when I was washing. I accidentally hit the corner of the door with my foot and was scratched and bleeding.
The last picture is one of the photos of the Business King Room on Ctrip. If I had known earlier that the Business King Room had the same area as the Standard King Room, why would I have booked this room type? I would not have even booked this room. hotel
This makes me feel very bad overall
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Standard Queen Room
Stayed in Jan 2024
Other
1 review
1.0/5
Posted on Feb 1, 2024
I arrived at the hotel at 11pm. There was no parking space and I parked on the roadside. The front desk said that after leaving the hotel, I would pay the parking fee through the official account. However, it turned out that the parking fee was not paid after 2 days.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting the Borman Hotel. The parking fees will be collected and paid later. You can also call us at any time to follow up on the payment situation. We deeply apologize for bringing you a bad experience. We are sorry, but we will continue to improve and improve the hotel's service and quality. We hope to provide you with clean, comfortable and convenient services. We look forward to your visit again!
Anonymous User
Standard Queen Room
Stayed in Jan 2024
Family
9 review
1.5/5
Posted on Jan 17, 2024
It looks like a pretty big hotel, but the parking lot is so cramped. Those who want to come should consider their driving skills. After all, if you don't come to a stop, the security guards will not only not be able to give instructions, but they will also make sarcastic remarks. When you first travel to a place and encounter this situation when you first check in, it will really leave a bad impression and give the trip a bad start! And although the room was on the 6th floor and we were not going back to Nantian now, it had a very damp smell. I didn't know what was going on. There seems to be a chess and card room on the 2nd and 3rd floors of this hotel, and the already crowded parking lot has become even more crowded. The breakfast variety is also average, not many and not very good. Those who want to come can consider it.
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Response from Property: Dear guest, thank you for visiting the Burman Hotel. We are deeply sorry that the hotel has brought you a bad experience. We will focus on handling the issues you raised and apologize to you again.
Guest User
Business Queen Room
Stayed in Nov 2023
Family
4 review
1.0/5
Posted on Nov 12, 2023
The room and toilet were super small. There was constant noise in the corridor until midnight, and the sound insulation was very poor. The only good thing was that the noodle soup for breakfast was the most delicious in Chaozhou during the two days. It was absolutely fresh and the noodle soup didn’t taste too salty. Add chicken legs to the little fat chef👍👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Laomengaimin
Superior 2-bed Room
Stayed in Oct 2023
Solo travelers
6 review
1.0/5
Posted on Oct 26, 2023
There is no channel TV in the room, only pay TV for mobile phone screen casting. I stayed here for 2 nights and it was so boring. Nowadays, television is an indispensable necessity in life. It is too boring for us elderly people to live without television for one night.
Original TextTranslated by Google
Response from Property: Dear guests, we have received your feedback and have made improvements and upgrades to our TVs. We have added more program channel selections, no less than 40 channels, to meet the needs of different guests. At the same time, we have now ensured that every guest can enjoy a better TV viewing experience. Thank you again for your feedback and we look forward to your visit again.
Guest User
Standard Queen Room
Stayed in Oct 2023
Travel with friends
3 review
1.0/5
Posted on Oct 12, 2023
The smell of formaldehyde in a newly opened hotel is really strong. I had a terrible headache the next day after one night's sleep. Don't stay here if you are traveling with children or seniors. Although the location is good, the service is also good. But the smell of formaldehyde is really unbearable.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the inconvenience and trouble caused to you. We attach great importance to your feedback and have carried out a comprehensive inspection and rectification of the hotel, including targeted ventilation, plant purification, and the use of formaldehyde adsorbents to remove odors. Currently, after third-party testing, there are no problems. The hotel environment complies with relevant national standards. At the same time, we will also strengthen staff training and improve service quality in order to provide every guest with a better accommodation experience. Thank you again for your feedback and we look forward to your visit again.