IU Hotel ( Changsha IFS Wuyi Square Station ) Guest Reviews
4.4/5
627 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.5
Cleanliness4.3
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Positive reviews(593)
Reviews with photos/video(115)
Easy to get around(104)
Convenient location(82)
Friendly front desk staff(53)
Close to metro(43)
Delicious breakfast(35)
Strange smell in room(15)
Luggage delivery service(12)
Negative reviews(34)
Guest User
Xiao U Super Double Bed Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 5, 2024
good👍🏻
Guest User
Xiao U Comfort Double Bed Room
Stayed in Aug 2024
Business travelers
6 review
2.7/5
Posted on Aug 23, 2024
The price is cheap. But the hygiene is really worrying. Won't stay here again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We value your feedback and apologize for the problems you encountered during your stay at the hotel. We are deeply sorry for the critical content you mentioned in your review. We carefully reflected and found that these problems were mainly caused by our hotel's own reasons. We have taken a series of measures, including strengthening staff training, improving service quality, improving facilities and equipment, and other improvements to ensure that our services can better meet the needs of our guests. We promise that we will continue to improve our services to ensure that every guest can enjoy our high-quality services. If you choose to stay at our hotel again, we will provide you with a more comfortable and pleasant stay. Thank you again for your feedback and we look forward to your visit again.
Guest User
Xiao U Comfort Twin Room
Stayed in Apr 2024
Travel with friends
5 review
2.8/5
Posted on May 7, 2024
Cockroaches were found in the room, which made me feel a little irritated when I slept at night.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and providing your valuable feedback. Regarding the bug problem in the room you mentioned, we take it very seriously and have started to take measures to improve it. Based on your feedback, we realize there may have been some hygiene issues and we apologize. Regarding the hygiene issues you reported, our hotel immediately conducted training and requirements to ensure that the rooms are clean and check in for guests. At the same time, the hotel looks forward to your visit again! Wish you a happy life!
Anonymous User
Xiao U Comfort Double Bed Room
Stayed in Feb 2024
Travel with friends
6 review
1.0/5
Posted on Feb 22, 2024
The room hygiene was average and the pillow case had holes. The room is dimly lit. Bad service attitude. This hotel looks old and difficult to find. It was said to be 500 meters from Exit 6D of the subway, but it was actually far away. It took me a long time to find it. Call the front desk and tell them it's in the Butterfly Building. It turned out to be an office building shared with the Seven Days Hotel chain. The lobby is shared, cold and unclean. There are four elevators, one for Seven Days and one for Iu. The height of the room is so low that you can almost reach the ceiling. I won’t live there anymore.
The most annoying thing is that a ***** was stuffed into the crack of the door. I don't know how to manage it.
Original TextTranslated by Google
6/7
Response from Property: Hello dear guest! Your feedback has been received by the hotel. Our hotel is a comprehensive property. There is a 7 Days Premium Hotel in the building. Our hotel is a newly renovated hotel opened on 21st. The guest rooms are from the 4th to 18th floors. There are It is equipped with a buffet breakfast room, self-service laundry room, gym and conference room. Because the hotel is located in the core business district, it is fully equipped. It is also for the convenience of tourists from all over the country. The hotel is equipped with security guards and is manned 24 hours a day to ensure that guests are staying. A safe stay! Next to the hotel is the police station in the jurisdiction. Public security management has strict requirements. Regarding the hygiene issues you reported, our hotel has conducted training and requirements as soon as possible to ensure that the rooms are clean and check in for guests. At the same time, the hotel looks forward to your visit again! Wish you a happy life!
Anonymous User
Xiao U Comfort Double Bed Room
Stayed in Jan 2024
Travel with friends
4 review
1.0/5
Posted on Jan 16, 2024
Let’s talk about the most important safety issue: If you are a girl traveling, I really strongly recommend not to stay here. I was so scared that I barely slept all night...
1. First of all, this building is very old and messy. There is a strange KTV and foot bath on the lower floors. The upstairs is a room shared by 7 Days Hotel and iu Hotel. The elevator is accessible to anyone and there is no access control. .
Small cards were stuffed into my room twice.
2. Then the most terrifying thing came. At around two o'clock in the middle of the night, I was awakened by a rapid knocking on the door! There was a man at the door talking on the phone like a drunkard, and knocking on my door fiercely... I live alone as a girl, so I subconsciously moved the stool to the door and pressed it against the door. He kept knocking for two minutes and gave up when he saw no movement at the door, but he was still talking on the phone at the door...
3. The room here has an older door with a zipper lock. I was afraid that the zipper lock would be pried open, so I had to use transparent tape to seal the zipper lock tightly after being knocked on the door.
4. The sound insulation of the room is very poor. You can almost hear the movement outside the door clearly. In the middle of the night, you can sometimes hear people singing in the KTV downstairs. I barely slept after the knock on my door.
5. Finally, there is the issue of hygiene. There is a big ball of hair in the shower room, and there is also hair beside the bed. The cleaning lady must be quite perfunctory, but the price is here, the price-performance ratio is high, but I will never stay here again. After all, safety and a good night's sleep are the most important things when traveling.
Original TextTranslated by Google
Response from Property: Hello dear guest! Your feedback has been received by the hotel. Our hotel is a comprehensive property. There is a 7 Days Premium Hotel in the building. Our hotel is a newly renovated hotel opened on 21st. The guest rooms are from the 4th to 18th floors. There are It is equipped with a buffet breakfast room, self-service laundry room, gym and conference room. Because the hotel is located in the core business district, it is fully equipped. It is also for the convenience of tourists from all over the country. The hotel is equipped with security guards and is manned 24 hours a day to ensure that guests are staying. A safe stay! Next to the hotel is the police station in the jurisdiction. Public security management has strict requirements. Regarding the hygiene issues you reported, our hotel has conducted training and requirements as soon as possible to ensure that the rooms are clean and check in for guests. At the same time, the hotel looks forward to your visit again! Wish you a happy life!