Sheraton Changsha Hotel

Sheraton Changsha Hotel Reviews

Sheraton Changsha Hotel

No. 478 Section 1 of Furong Middle Road (Yunda International Plaza), Kaifu District, Changsha, Hunan, 410005, ChinaView Hotel Details
Sheraton Changsha Hotel
Sheraton Changsha HotelSheraton Changsha HotelSheraton Changsha Hotel
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Sheraton Changsha Hotel Guest Reviews

4.8/5
Excellent
7512 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(7512)
Positive reviews(7448)
Reviews with photos/video(2321)
Delicious breakfast(666)
Friendly front desk staff(403)
Located downtown(189)
Perfect for kids(162)
Great swimming pool(129)
Delicious buffet(67)
Negative reviews(64)
Guest User
Deluxe Double Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Very nice stay, comfortable hotel, excellent service, thanks Smile for your support. Very tasty food , I would recommend open buffet 288 rmb , seafood so delicious
Response from Property: Dear Guest, On behalf of the entire hotel team, I want to say thank you for staying at Sheraton Changsha and taking the time to do comments. We will continue to work hard with your encouragement and support, I believe we will do better and better. Once again, I appreciate you taking the time to share your feedback. It was truly a pleasure to serve you, we hope to welcome you again soon.
Nish
Deluxe Twin Room
Stayed in Oct 2024
Family
12 review
4.7/5
Amazing
Posted on Nov 2, 2024
Before our arrival the hotel staff called to confirm our stay. Thereafter they contacted via WeChat to ask if we needed any help, they recommended places to eat and sites to visit. They were super helpful. The room was very spacious and comfortable.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Changsha. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Changsha Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
Gagash
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
10 review
4.7/5
Amazing
Posted on Sep 21, 2024
Although not the best value for money, it's a very clean and spacious hotel. The only negative I'd say would be noisy air-conditioning which makes it difficult to sleep and the view from the 21st floor (room 2122) wasn't good.
Response from Property: Dear guests, thank you for choosing Sheraton Changsha. Your sincere evaluation is the driving force for our hotel's continuous improvement, and we look forward to your return to provide you with a better and more satisfying experience, so that you can feel our sincerity and let you see the hotel's continuous pursuit of improvement.
Epibatidine
Superior Double Room
Stayed in Oct 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Dec 5, 2024
No so convenient location wise, but everything else is excellent.
Response from Property: Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your accommodation experience. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Changsha Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
King
Deluxe Twin Room
Stayed in Nov 2023
Couples
2 review
4.7/5
Amazing
Posted on Dec 16, 2023
A very well kept established hotel with large room , clean, impressive toiletries ( Appelles brand ), excellently located to main tourist spots.Though Changsha is a place full of wonderful food ( chilli drenched fish head), there is a McDonald next door (just in case). The hotel staff also very polite and very kind in giving us free goodies bag ( full of local famous Hunan snacks) and by booking with Trip.com, was offered free most famous Local Bubble tea Cha Yan Yue Se 茶颜悦色 delivered to room. Thank you
Response from Property: Dear guests, thank you for your praise, your recognition is our greatest honor, but also give us a great motivation, let us continue to improve in the future service, innovation, looking forward to your visit again, we will be happy to serve you ~
Dr Johnson
Superior Double Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 29, 2024
good location, cute Christmas decorations
Response from Property: Distinguished guest, we are delighted to have been your chosen hotel during your recent stay in Changsha Had a wonderful Christmas and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Family
8 review
4.7/5
Amazing
Posted on Nov 3, 2024
A bit far from the central by walking.
Response from Property: Dear Guest, I want to thank you for sharing about your accommodation experience. Hotel is located in Changsha CBD, convenient geographical location, facilities good. It's the good choice for your travel. Hotel attaches great importance to the guest service experience, to provide warm and comfortable to each guest, cordial and professional service is our goal and requirements, hotel staff is committed to create surprise for the customer. Thank you for staying at the Sheraton Changsha Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
75 review
5.0/5
Outstanding
Posted on Jun 4, 2024
the location is perfect, and breakfast is really fantastic!
Response from Property: Dear guests, thank you for your positive feedback, your recognition is our greatest honor, but also gives us great impetus, so that we will continue to improve and innovate in the future service, looking forward to your visit again, we will be happy to serve you~!
Lu
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
42 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Excellent hotel, highly recommend.
Response from Property: Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your accommodation experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management layer as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
茄泥
Superior Room (2 Beds)
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Clean and tidy, good location
Response from Property: Dear guests, every favorite, are from the depths of the heart touched and smiled, can make you satisfied, is our heartfelt wish, but also the source of happiness in our work. Thank you for your love, and we look forward to seeing you again!
LaiK
Deluxe Twin Room
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 2, 2024
up to standard
Response from Property: Dear Guest, thank you for your love and recognition of Sheraton Changsha. We always strive to create a warm and surprising experience for travelers, and hope we can add joy and touch to your vacation. We look forward to welcoming you again.
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Brilliant !
Response from Property: Dear guests, thank you for your positive feedback, your recognition is our greatest honor, but also gives us great impetus, so that we will continue to improve and innovate in the future service, looking forward to your visit again, we will be happy to serve you~!
Tom 老师
Deluxe Double Room
Stayed in Jun 2022
Couples
9 review
4.7/5
Amazing
Posted on Aug 1, 2022
We had a very pleasant stay here, the room was clean and the service was excellent. The breakfast buffet had a wide variety of dishes available. The pool and steam room were great, but why does ping pong cost 150元?
Response from Property: Distinguished guests, we are delighted to have been your chosen hotel during your recent stay in Changsha. It was truly a pleasure to serve you. I'm glad you have a good experience during you stay, because your review is the best affirmation and encouragement for our service. That you mentioned for the playing Ping Pong cost RMB 150 , we are sorry for that our staff didn't inform you before you use it ,in Fitness Center have some activities are chargeable . Once again we apologize for the confused. We appreciate you choosing to stay with us during these unusual times. Hoping welcome you again soon.
Ma57erG
Deluxe Twin Room
Stayed in Jun 2022
Couples
18 review
4.7/5
Amazing
Posted on Jul 28, 2022
Hotel is in a great location. Only a few km from major tourist locations such as pedestrian street, Orange Isle and the mountain. Service was great. Room was clean and met the booking requirements. Only suggestion to the hotel would be to replace the carpeting outside the rooms in the hallways. Super stained on my floor and makes the hotel look a little dilapidated. Overall would stay there again.
Response from Property: Distinguished guests, we are delighted to have been your chosen hotel during your recent stay in Changsha. It was truly a pleasure to serve you and also I want to thank you for sharing about your accommodation experience. Our Hotel is located in Changsha’s downtown central business district, easy access to various shopping centers and tourist spots like you mentioned from the comments, it's the good choice for your travel. Hotel attaches great importance to the guest service experience, to provide warm and comfortable to each guest, cordial and professional service is our goal and requirements, very glad to know that you and your friends have a good experience stay with us. Regarding the Carpeting outside the rooms in the hallways ,we sincerely apologize for falling short of meeting your expectations , the hotel management has already made a plan ,and we are carrying out Upgrades and replacements step by step ,hoping next time when back to hotel you will seeing the difference, thank you for your tolerance and understanding of our older hardware. if you have more suggestions welcome to share with us , we will serve you wholeheartedly. Thank you for staying at the Sheraton Changsha Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
HIROSHI
Superior Double Room
Stayed in Dec 2021
Travel with friends
21 review
4.7/5
Amazing
Posted on Jan 17, 2022
The hotel is located not really close to subway station but it’s good to have a walk up to downtown and also quite close to the museum. Several shops and restaurants around the hotel and there’s a big shopping mall nearby which has cafes and a supermarket. For me as a not fluent Chinese speaker, Mark Gong at the front desk helped me in English with everything. The room was quite clean, comfortable and well designed. I enjoyed bathing every morning and night to relax. It was such a pleasant stay! Would like to come back.
Response from Property: On behalf of the entire hotel team, I want to thank you for sharing about your accommodation experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management layer as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.