Changsha Yannian Century Hotel

The second time I stayed here. It was the first time I took my children to Changsha during the Chinese New Year. At that time, I thought this hotel was pretty good, similar to Hampton by Hilton. I was very satisfied with the service, sanitation and facilities. But this time, the service alone makes you feel very disappointed. On the day of my first check-in, it rained heavily in Hunan. It was already past one o'clock in the morning when we got off the expressway. There was no phone call from the hotel to ask what time to arrive to remind us of check-in. Second, after checking into the hotel, the car parked underground. When I came out of the elevator, there was a man at the front desk. He had a poker face the whole time and showed no expression at all. He didn't stand up until I said to check in. Third, I was in a hurry with my children and I was only staying for one night and had to rush out early the next morning. I didn’t have my suitcase in the car, so I asked the front desk if there were disposable toilet seats. The original reply was: Yes, but there is a charge. After staying in a hotel for many years, this is the first time I heard that disposable toilet seats are charged. How many cents does a hotel charge for disposable toilet seats? If you give up decisively and don't take advantage of yourself, you might as well put toilet paper on it. Fourth, I booked a room with breakfast, but the front desk did not give any prompts or inform me during the whole process, resulting in me missing breakfast. I remember that the front desk was very nice when I went there during the Chinese New Year, and proactively informed me and even gave my children a breakfast. Fifth, I knowingly did not give disposable dental kits to my child, so I called the guest room uncle at 2:30 in the middle of the night to ask the guest room uncle to give them to him. During the check-in period of the sixth office, there happened to be a delivery boy delivering food to the hotel. I went into the lobby to find a robot for delivery. The front desk did not give any prompts to the boy during the whole process. The delivery boy didn't reply when he asked where the robot was. I asked the front desk again before asking. I rolled my eyes and glanced at the boy and asked which room he was in. His attitude was extremely perfunctory. It was raining heavily in Changsha and the delivery rider was just doing it for a living. Is your attitude looking down on others? Do you think you are so superior? I clearly saw that the rider was in a hurry, but instead of helping me, I just watched your duties with a cold shoulder. This refreshed my understanding of hotel services. I stayed here twice during the Chinese New Year and both received five-star reviews. This time I received a negative review only because of the extremely perfunctory service attitude at the front desk.

I was looking forward to it before I went. Since we were three friends and a family of two children, we called the front desk specifically and asked for a room on the same floor and next door. The waiter agreed and gave him his name, but he was disappointed. , I went and found that there was no such arrangement. I don’t know why. I hope to give an explanation!