Near Xiaoxiang South Avenue (No. 164 Building D3, Yanghu Lanting, Lanting Wanpan Phase 2), Yuelu District, Changsha, Hunan, ChinaView Hotel Details
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1 night
Lanting Wanpan Hotel Guest Reviews
4.6/5
Very Good
360 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(360)
Positive reviews(349)
Reviews with photos/video(161)
Convenient location(26)
Classy environment(25)
Great value for money(24)
Fantastic river view(22)
Friendly front desk staff(18)
Quiet & comfortable(12)
Many amenities(8)
Well designed(6)
Negative reviews(11)
SoloTrav
Standard Double Room
Stayed in Jan 2024
Solo travelers
18 review
4.0/5
Very Good
Posted on Feb 22, 2024
Good stay and close to a lot of amenities. Its walking distance to a huge mall and some business district.
Response from Property: Thank you for your support and recognition of the hotel,Welcome to visit again.
Guest User
Romantic Round-bed Room
Stayed in Oct 2023
Other
5 review
1.0/5
Posted on Dec 1, 2023
Without my consent, they told me that I could upgrade the room type at will. When I entered the room and found something was wrong, I called the front desk to ask and they told me that the room type I had reserved was not available. So what was the point of booking in advance at around two o'clock in the afternoon? ? Do you have any integrity?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We sincerely apologize for your experience during your stay at the hotel. I didn't tell you in advance that our waiter's work was not up to standard. This has been reported to the hotel management, and the hotel has arranged staff training to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Discount Double Room
Stayed in Jan 2023
Business travelers
4 review
1.0/5
Posted on Apr 20, 2023
Service: The service attitude is very bad, not friendly and easy to talk to, and the price is unstable.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your support to the hotel. The staff have been trained and assessed in terms of service. The price will fluctuate. Thank you for coming!
Guest User
Romantic Round-bed Room
Stayed in Jul 2022
Business travelers
9 review
1.0/5
Posted on Aug 14, 2022
There is really no way to give a good review. The room does have a view of the Xiangjiang River. You can see the statue of Chairman Mao at the head of Orange Island in the distance. The air conditioning works very well. However, the hygienic condition is worrying, the bedding is filthy, the sofa is very dirty, there are still betel nut residues chewed by the previous tenant, there are oil spots on the pillows, and there are holes in the sheets.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Yuan Fei wants to write a good review at the front desk
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we could not satisfy you. We are deeply sorry for this. If you leave a review, our hotel will attach great importance to it. The hotel's consistent purpose is to provide good guest experience and leave positive reviews voluntarily. There are also guests who do not have the habit of leaving reviews, etc. We are very grateful for your trust and support in the hotel. We also hope that You can come to communicate with us. In short, thank you very much for your suggestions and welcome you to visit next time!
Guest User
Discount Double Room
Stayed in Feb 2023
Solo travelers
16 review
2.2/5
Posted on Mar 7, 2023
Generally, not as welcoming as the nearby hotels in the same building
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support of the hotel. If you can point out our shortcomings to us, we will try our best to do better. We will serve with heart, so that every customer who comes to the store can feel the warmth of home. I hope our service can We will bring you better surprises and touches, and we look forward to your coming!
Yuanlegedan
Romantic Round-bed Room
Stayed in Sep 2022
Other
6 review
1.0/5
Posted on Oct 30, 2022
The style of the hotel is hard to describe, hahahaha
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. I wish you a pleasant trip!
Anonymous User
Deluxe Queen Room
Stayed in Dec 2021
Solo travelers
1 review
2.5/5
Posted on Jan 15, 2022
The takeout order ordered by the previous tenant and the small notes with positive reviews are all beside the bed.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the housekeeping department to improve the quality of hygiene and ensure a comfortable stay for our guests. If you come here next time, we hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Response from Property: 【大廳百寶箱物品全免費使用】尊敬的客人:看到您這麼高的評價,我們心裏那叫一個美呀真的特別開心咱們酒店的地理位置、交通能讓您滿意,房間能給您舒適乾淨的感覺,服務小夥伴們的熱情也被您感受到了,太贊啦!🥰您喜歡我們酒店,我們超開心的呢!也希望更多來長沙玩的小夥伴能像您一樣,在這裏找到舒適的休息地。親,下次再來長沙,一定還要來我們這兒喲,我們隨時歡迎您回家!💖