Chenya Yushe High-altitude City View Cinema Hotel (Hunan Financial Center Chazishan Subway Station) Reviews
Chenya Yushe High-altitude City View Cinema Hotel (Hunan Financial Center Chazishan Subway Station)
23rd Floor, Exit 2, Block A, Longhu, Chazishan Road, Yuelu District, Changsha, Hunan, ChinaView Hotel Details
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Chenya Yushe High-altitude City View Cinema Hotel (Hunan Financial Center Chazishan Subway Station) Guest Reviews
4.8/5
Excellent
1177 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1177)
Positive reviews(1167)
Reviews with photos/video(192)
Easy to get around(118)
Awesome amenities(95)
Friendly front desk staff(61)
Many dining options(55)
Close to metro(54)
Convenient for shopping(49)
Good audiovisual experience(48)
Excellent afternoon tea(8)
Negative reviews(10)
Chiwanzhentankasen
Enjoy The Large Bed Room Of The Cinema
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 27, 2024
I have been to Changsha several times and stayed at her house every time. The main reason is that it is very hygienic.
Convenient transportation
This time I brought my wife and children to play.
I still chose to live in his house.
A few hundred meters away from the subway station, you can reach it on foot
Go out to May Day Square
Juzizhoutou is more convenient.
Original TextTranslated by Google
Response from Property: [200 meters from the subway entrance, 50 meters from the shopping mall, high-altitude city view, XGIMI giant screen cinema] Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different experience to each guest. We are really touched to see your satisfaction and affirmation. We will Keep up the hard work, always be ready, and welcome you back at any time!
Guest User
Zhizhen Business Cinema Suite
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
The room was very comfortable. I was given a room because there was no room available for early check-in. The service was also great. I forgot to bring a change of clothes and the front desk came to pick them up in person. The room was also very big.
Original TextTranslated by Google
Response from Property: [200 meters from the subway entrance, 50 meters from the shopping mall, high-altitude city view, Jimi giant screen cinema] Dear guests: Thank you for staying in the hotel and sharing your experience. I am glad that every aspect of the Chenya Zhenshe Cinema Hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is what our service providers have always pursued. This will also become the motivation for us to continue to work hard and make progress. We look forward to serving you next time!
Anonymous User
Enjoy The Large Bed Room Of The Cinema
Stayed in Jul 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jul 31, 2024
First of all, the service of the hotel’s young brothers and sisters as well as the room aunties are very good.
The hotel is very new. The location is very good and close to the subway. There is a KFC and McDonald's downstairs that are open 24 hours a day.
Original TextTranslated by Google
Response from Property: [200 meters from the subway entrance, 50 meters from the shopping mall, high-altitude city view, XGIMI giant screen cinema] Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Enjoy The Large Bed Room Of The Cinema
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 26, 2024
It's very good. The location is convenient. The boss helped upgrade the room. I'll come back next time.
Original TextTranslated by Google
Response from Property: [200 meters from the subway entrance, 50 meters from the shopping mall, high-altitude city view, XGIMI giant screen cinema] Dear friends, hello! Thank you very much for staying at Chenya Zhenshe Cinema Hotel (Hunan Financial Center Chazishan Subway Station Branch). It is a great honor for each of our employees to have the opportunity to provide you with high-quality and efficient services. From the first time to every time, our intentions are always the same, and we hope that every time you stay, you can leave wonderful memories! Looking forward to your next visit, I wish you success in your work and a happy life!
kennex ting
Enjoy The Large Bed Room Of The Cinema
Stayed in Jun 2024
Family
12 review
3.2/5
Posted on Aug 12, 2024
The hotel uses large TVs (screens) as its selling point
But after pressing to turn on the big TV, all newer programs
Guests are required to pay, and the rent is not cheap.
Then why should I check in again? The hotel should check it carefully.
Original TextTranslated by Google
Response from Property: Dear customer, all the hotel staff sincerely apologize for not meeting your expectations. You have booked a flat-bed room. This room type is a preferential room type to give back to customers. It is true that there is no film and television VIP, but all other room types can be seen on Ctrip's external website that the room facilities have film and television VIP. If you need it, , you can book other room types to avoid a bad stay experience. The hotel management has reviewed your comments and will continue to improve the quality of our facilities and services. We look forward to your attention and welcome you to visit again~
Tianjinlaoban
Enjoy The Large Bed Room Of The Cinema
Stayed in May 2024
Couples
7 review
1.0/5
Posted on May 5, 2024
Check the hygiene yourself. I'm totally sorry for the price. It's actually just an apartment. The name is too misleading.
Original TextTranslated by Google
Response from Property: Sorry to bring you a bad experience. Our hotel's hygiene will usually be carefully inspected by the ward manager before it is sold. This kind of unnecessary omission is our mistake. Please contact us and hope you can give us some advice. An opportunity to apologize. In other reviews and feedback, customers are quite satisfied with our hygienic conditions. If you have any questions while in the store, you can contact our front desk at any time. We will solve it for you as soon as possible and replace it with brand new bedding. Re-disinfection and cleaning will make your stay more secure. The hotel management will constantly review your comments and improve the quality of our facilities and services. We look forward to your attention and welcome you to visit again~
Guest User
Zhenxiang Cinema King Room
Stayed in Jul 2024
Travel with friends
2 review
2.7/5
Posted on Jul 30, 2024
The staff were willing to help with most requests. The room was clean, the location was not close to May Day Square, and the wind from the air conditioner had a bit of a smell. Everything else was fine, and requests for late check-out were accepted.
Original TextTranslated by Google
Response from Property: Sorry to bring you a bad experience. Guests in other rooms have not raised this issue for the time being, and maintenance will be carried out in your room. Although we have tried our best to provide you with butler service, we are very sorry to receive a low score from you. Thank you for your stay and for giving us the opportunity to serve you. The support and suggestions in your reviews are very rare and precious wealth for us. We will continue to work hard to continuously improve various services and hope to see you again at Zaichenya Zhenshe Cinema Hotel. I hope to get your five-star review next time. I wish you a happy mood and a happy family!
Guest User
Shuxiang Cinema Twin Room
Stayed in Nov 2023
Business travelers
1 review
1.5/5
Posted on Nov 18, 2023
The air conditioner is broken and does not heat. The 22nd floor is being renovated. The environment is very dusty and the construction has not started at 8 o'clock. The noise is extremely noisy. Why do we need to arrange accommodation for tourists while the 22nd floor is being renovated? It does not comply with the hotel management law.
Original TextTranslated by Google
Guest User
Shuxiang Cinema Twin Room
Stayed in Apr 2024
Business travelers
7 review
1.2/5
Posted on May 1, 2024
Extremely speechless. The room smells like a mahjong room and the sheets are damp. I ask you if it needs cleaning every day. As long as you don't reply, the room will not be cleaned. The cleaning time is not fixed each time! Very annoying! Just throw away the trash and it's done! It was 6 days after I placed the order, but I couldn’t leave the store one day in advance. . Haha, I paid more than 300 for this day
Original TextTranslated by Google
Response from Property: We are sorry to bring you a bad check-in experience. It must be that we did not take good care of you. We sincerely apologize. We have carefully considered the odor and damp linen issues you mentioned and have made improvements. At the same time, we have also expressed our sincere gratitude to our staff for the room extension. The hygiene procedures have been strictly trained again, and similar situations will not happen in the future. You can check out the comments of recent guests who have stayed at us. They are all 5-point praise for our services, facilities and hygiene. There is a cancellation policy for the order when you made the reservation, so it cannot be canceled or modified. At the same time, because your order is to check out on May Day, you applied for departure on the 30th, which caused our room to miss the prime sales time for holiday peak bookings. We hope that we can You can understand that our work is not easy. We also hope that you can contact us to let us know more about what we have not done well and help us improve so that more customers can receive good services. I wish you a happy life and all the best.
HeyHannah
Enjoy The Large Bed Room Of The Cinema
Stayed in Apr 2024
Couples
5 review
2.0/5
Posted on Jul 2, 2024
There are many hotels in this whole building. I was woken up by the sound of decoration around 8 o'clock in the morning, so I quickly packed up and left. The plane arrived in the early morning, and I booked a hotel randomly for the next day's itinerary. I'd better not be cheap in the future.
Original TextTranslated by Google
Response from Property: We are very sorry that we could not bring you a good stay experience, and all the hotel staff sincerely apologize. There was some noise in the same building in April, but we have asked the relevant departments to solve the problem as soon as possible. There is a detailed reminder on the order page. We will explain to the guests and apologize in advance before checking in. Although our hotel is indeed cost-effective, but The quality must be online. Past customers are quite satisfied with our environment. The hotel management will review your comments and continue to improve the quality of our facilities and services. We look forward to your attention and welcome you to visit again~
Guest User
Shuxiang Cinema Twin Room
Stayed in Apr 2024
Couples
24 review
1.0/5
Posted on Apr 11, 2024
The room is very bad and the hair is really disappointing.
Original TextTranslated by Google
Response from Property: We are sorry to bring you a bad check-in experience. It must be that we did not take good care of you. We apologize deeply. After receiving your feedback after you checked in, we have changed you to another room as soon as possible. You also expressed your appreciation later. I am satisfied with the room after the change. If you are not satisfied with the performance of other places, please tell us. We will work hard to improve and deal with it in a timely manner. We have also conducted strict training on standard operating procedures for our employees regarding your hair problems. , you can take a look at the comments about us from recent guests. They are all 5-point praise for our services, facilities and hygiene. We also hope that you can contact us to let us know more about what we have not done well and help us improve. More guests get good service.
Guest User
Shuxiang Cinema Twin Room
Stayed in Nov 2023
Travel with friends
2 review
3.0/5
Posted on Nov 24, 2023
Facilities: General
Hygiene: average
Environment: poor sound insulation
Service: average
Original TextTranslated by Google
Response from Property: We are truly sorry for your bad check-in experience. If you have any questions during your stay, you can contact our housekeeper as soon as possible. We will help you deal with and solve it immediately, and improve the work based on your opinions and suggestions. and adjustments. At the same time, our hotel will also strengthen the training of all employees and rectify the housekeeping. Since the opening, guests have recognized us. We will always strive to make guests feel at home. All staff will treat guests warmly and add luster to everyone's trip to Wuhan. , if you have any questions during your stay, you can contact us by phone at any time! Or contact the 24-hour butler! The butler is always online to solve your problems.
Guest User
Enjoy The Large Bed Room Of The Cinema
Stayed in Jun 2024
Business travelers
33 review
0.6/5
Posted on Jul 20, 2024
The boss's service is very poor
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the housekeeper at any time. We are on call 24 hours a day to solve the problem for you. Regarding the service problem you raised, I don’t know what specifically makes you dissatisfied. Please contact us. Give us a chance to apologize and ensure that such problems will not occur again next time you check in. We are deeply sorry for the inconvenience caused to you!
Guest User
Enjoy The Large Bed Room Of The Cinema
Stayed in Feb 2024
Couples
3 review
3.0/5
Posted on Feb 7, 2024
Everything else is fine, no hot water
Original TextTranslated by Google
Response from Property: [200 meters from the subway entrance, 50 meters from the shopping mall, high-altitude city view, XGIMI giant screen cinema] Dear guests, thank you for your stay and for giving us the opportunity to serve you. We are very sorry for the hot water problem caused by extreme weather during your stay. The support and suggestions in your reviews are very rare and precious wealth for us. We will continue to work hard to continuously improve various services and hope to see you again at Zaichenya Zhenshe Cinema Hotel. I wish you a happy mood and a happy family!
Guest User
Enjoy The Large Bed Room Of The Cinema
Stayed in Jun 2024
Travel with friends
15 review
3.0/5
Posted on Jul 4, 2024
Good value for money
Original TextTranslated by Google
Response from Property: [200 meters from the subway entrance, 50 meters from the shopping mall, high-altitude city view, XGIMI giant screen cinema] Dear guests: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. I don’t know if there was any poor hospitality that made you score 3 points. If you have any questions, please contact us and give us a chance to apologize. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!