Ixo Hotel Semarang

Centrally located near Paragon Mall and the train station, providing easy access to shopping and dining. Friendly service, overall cleanliness, and quality.

Came there to find out that my room has been cancelled. Their reason was because they are in partnership with OYO and a lot of rooms has been canceled by the "system" so there were no rooms left for me to check in that day. They had already had a substitute hotel which I rejected. I requested a refund in cash and they refused. They promised that the refund will be done via Trip app but when asked how does the refund work, no one could explain. Finally I asked them again about the room availability because I was sure that they had at least a couple of rooms available. I told them that it was their responsibility to provide me with a room, even if the ones available are more expensive than what I have paid for. Suddenly they apologised and told me that a room was available, exactly like the one I had paid for. The rest of the stay was great. I wish to come back and visit the hotel, hoping that such suspicious experience will not be repeated in my next visit.