Hotel Elizabeth Cebu

Hotel Elizabeth Cebu Reviews

Hotel Elizabeth Cebu

Archbishop Reyes Ave, Cebu City, Cebu, 6000, PhilippinesView Hotel Details
Hotel Elizabeth Cebu
Hotel Elizabeth CebuHotel Elizabeth CebuHotel Elizabeth Cebu
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Hotel Elizabeth Cebu Guest Reviews

4.2/5
Very Good
479 review
Verified reviews
Location4.6
Amenities4.0
Service4.3
Cleanliness4.2
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All reviews(479)
Positive reviews(453)
Reviews with photos/video(143)
Near shopping area(74)
Convenient for shopping(61)
Delicious breakfast(54)
Strange smell in room(27)
Large rooms(25)
Perfect for business trips(24)
Delicious buffet(16)
Tasty restaurant(6)
Negative reviews(26)
Anonymous User
Deluxe Triple Room
Stayed in Nov 2024
Family
5 review
4.2/5
Very Good
Posted on Dec 22, 2024
We recently stayed at Elizabeth Hotel as a family and had a generally pleasant experience. While the rooms are a bit dated and could use some updates, they were clean and comfortable enough for a relaxing stay. The breakfast was definitely a highlight – simple yet delicious and filling, with enough variety to suit everyone. The hotel is also very family-friendly and offers great affordability, making it an excellent choice for budget-conscious travelers. Overall, it’s a decent option for families looking for comfort and value, despite the slightly older facilities.
Response from Property: Thank you for your thoughtful review! We're glad to hear that you had a generally pleasant experience with us and that the cleanliness and comfort of the rooms, as well as the breakfast, met your expectations. We also appreciate your feedback regarding the facilities and will consider updates to enhance our guests' experience. We're pleased that you found the hotel to be family-friendly and affordable. We hope to welcome you and your family again in the future.
Guest User
Deluxe King Room
Stayed in Nov 2024
Couples
1 review
4.0/5
Very Good
Posted on Dec 4, 2024
The hotel place in located within the busy Cebu City Metropolis accessible to major Malls, Banks, Food outlets and other hotel buildings. You can feel the vibrant City life when you step out of your room especially during the prime hours of the night. Although quite a bit old, the facade of the hotel is clean. Some unpleasant odor of cleansing solution in the floor facade during my check-in date. Overall, the hotel stay is good.
Response from Property: Thank you for your feedback! We're glad you enjoyed the hotel's central location and the vibrant atmosphere of Cebu City. We appreciate your comments about the cleanliness of the hotel’s facade and apologize for the unpleasant odor you experienced during check-in. We'll look into this to ensure a better experience for future guests. Thank you for sharing your thoughts, and we hope to welcome you back soon.
Jennella792
Deluxe Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Was able to check in hour before 2pm coz we arrived earlier than expected. Thanks to the management. My daughter loves the place
Response from Property: Thank you for your wonderful feedback! We're so happy to hear that we could accommodate your early check-in and that your daughter loved the place. It’s always a pleasure to make our guests feel welcome. We look forward to having you stay with us again.
Lavinz
Executive Suite
Stayed in Oct 2024
Family
15 review
4.5/5
Great
Posted on Nov 13, 2024
Very convenient and close to everything.Staff are friendly and attentive.Room are clean and spacious.
6/10
Response from Property: Thank you for your wonderful review! We're so glad to hear that you enjoyed our convenient location, friendly staff, and clean, spacious rooms. We truly appreciate your feedback and hope to welcome you back again soon.
Anonymous User
Deluxe King Room
Stayed in Sep 2024
Couples
23 review
1.2/5
Posted on Nov 5, 2024
I booked with breakfast. My flight was early in the morning. Usually the breakfast start at 6am. But I requested a breakfast takeaway because 6am should be late. The manager said that the breakfast time would open at 5.30am and it was not necessarily a takeaway because I could enjoy the breakfast. I went to the place and it's still closed. I lost the breakfast, I didn't receive a takeaway and I paid for that. I do not recommend this Hotel. The electric plugs are different and if you don't have an adapter, the hotel will sell to you one.
Response from Property: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the breakfast timing and the misunderstanding regarding the takeaway. We strive to provide excellent service, and we will review our breakfast schedule and communication process to ensure this doesn’t happen again in the future. We truly appreciate your comments, as they help us improve. We hope you will reconsider and give us another opportunity to provide a better experience.
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
"I arrived earlier than expected, having booked an early flight after a night shift without sleep. However, they accommodated me and provided an early check-in free of charge, which I truly appreciated since I was exhausted. The room was incredibly comfortable, and the staff, especially at the reception, were exceptionally nice. I also loved their breakfast buffet – the food was amazing! This hotel is definitely one of the best in the city center, conveniently close to all establishments."
Response from Property: Thank you for your fantastic review! We're so glad we could accommodate your early check-in and that you found the room comfortable. It's great to hear you enjoyed the breakfast buffet and appreciated our friendly staff. We truly value your recommendation and hope to welcome you back soon.
Guest User
Deluxe Double Room
Stayed in Sep 2024
Couples
11 review
4.7/5
Amazing
Posted on Dec 29, 2024
Great hotel! very acceptable place. and morning baffe were so many dishes🙌
Response from Property: Thank you for your great review! We're so happy to hear you had an enjoyable stay and loved the variety of dishes at our breakfast buffet. We look forward to welcoming you back for another wonderful experience.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Very good hotel near the Ayala mall!
Response from Property: Thank you for your great feedback! We're glad you enjoyed the hotel's location near Ayala Mall. We hope to welcome you back soon for another wonderful stay.
RutherfordBruce
Deluxe King Room
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Best place in the Philippines without a doubt. So friendly and comfortable. Nice bar and food. Live music. Great service.
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with us. We're glad you enjoyed the friendly atmosphere, comfortable stay, food, live music, and service. We look forward to welcoming you back to the best place in the Philippines.
Mariano Fuentes
Deluxe King Room
Stayed in Nov 2024
Travel with friends
11 review
4.0/5
Very Good
Posted on Jan 2, 2025
The rooms are old and needs repair. Like the nails from the carpet are protruding and the tiles at the bathroom moves thus it’s smelly cuz maybe the water are stored in the leaks. The room smells old wood also.
Response from Property: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the condition of the room. The concerns you mentioned regarding the carpet, bathroom tiles, and the room odor are certainly not up to our standards. We will address these maintenance issues promptly to improve the comfort of our guests. We truly appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
Angel
Deluxe King Room
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on Jun 30, 2024
Welike it there. So accessible and the foods are great! 😊 we've been staying there for many times already and we love it!
Response from Property: Thank you so much for your glowing review! We're thrilled that you find our hotel so accessible and enjoy our great food. It means a lot to us that you've chosen to stay with us many times and that you love your experiences here. We can't wait to welcome you back for another fantastic stay!
Billy Ray
Executive Suite
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
I love everything about Hotel Elizabeth Cebu, almost same with my expections during our stay at HE - Baguio, my mama and niece are so happy during pur stay, will definitely book again as we stay again in cebu. Thank you Hotel Elizabeth - Cebu
Response from Property: Thank you for your kind words! We're thrilled to hear that you loved everything about your stay at Hotel Elizabeth Cebu, and that your mama and niece were happy too. We're glad we could meet your expectations and provide you with a memorable experience. We look forward to welcoming you back on your next visit to Cebu! Thank you for choosing Hotel Elizabeth.
Leizel
Executive Suite
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 8, 2024
A beautiful hotel services were good with friendly staff.walking distance to the mall and restaurants…
Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful hotel and found our services satisfactory. Being within walking distance to the mall and restaurants is indeed convenient for our guests. We look forward to welcoming you back for another pleasant stay soon!
Anonymous User
Deluxe Triple Room
Stayed in Nov 2024
Business travelers
3 review
3.2/5
Posted on Jan 4, 2025
It was an okay experience. The location is great as it's very accessible. And their room is very spacious. But, I believe they need to do something about their ceiling. I'm not sure if it was because of their roof or their airconditioner that has a problem but it was dripping near the reception area. Also, their bed is itchy. We found some bed bugs there.
Response from Property: Thank you for sharing your feedback. We’re glad to hear you enjoyed the great location and spacious room. However, we deeply apologize for the issues you encountered with the ceiling and the bed. The dripping near the reception area and the bed bugs are definitely not acceptable, and we take your concerns seriously. We will immediately address these maintenance and cleanliness issues to ensure a better experience for future guests. We truly appreciate your feedback and hope to have the opportunity to improve your experience during your next stay.
Guest User
Deluxe King Room
Stayed in Nov 2024
Couples
8 review
4.7/5
Amazing
Posted on Dec 11, 2024
Very good hotel I would definitely stay again the room was clean with a good bed well made with good air-conditioning,the bathroom had a good shower and facilities.we spent 2 days here and would happily stay again.The breakfast was was a buffet and was very good.
Response from Property: Thank you for your fantastic feedback! We're so happy to hear you had a comfortable stay and enjoyed the room, amenities, and breakfast. We would be delighted to welcome you back for another great experience in the future.