Guest User
February 14, 2023
We stayed here for Valentine’s Day and it just wasn’t what we expected. We had two different rooms booked for the two nights we had, but on the second day, we had to wait two hours outside our room just to be told that staff would move our stuff to our new room. We were under the impression that we’d be able to switch rooms upon our checkout of the first room which was not the case; we basically wasted two hours of our midday vacation time sitting on our porch waiting. Complimentary breakfast is only two options rather than the regular breakfast menu as we were told; food was average at best. They offered a Valentine’s Day dinner special which we decided to do. We spent 3000 pesos on a far below mediocre meal, and didn’t get the request we were told we’d get. We requested a seat on the patio which was noted and we were told we could have, but upon arrival, there was a couple sitting at the outside table and then we were told that we needed to have 7 people to sit outside. The next table we requested was said to be reserved which really bothered us, especially since the people that walked in behind us got that table. The appetizer we received was basically greasy salami from a package and chopped up string cheese. Our salad was bland with no sauce, and the complimentary wine was practically grape juice. We ordered two ribeyes to be cooked medium rare with a side of mashed potatoes for both of us which was confirmed upon our arrival. We received two well done steaks which were about a quarter inch thick at best (probably a 6-8 oz steak) with one mashed potato and one rice with no gravy for the potatoes (which we saw another table receive). We sent back both our steaks back mentioning that we requested medium rare and they brought us back (15 minutes later) our same well done steaks cooked even more making it taste like a burnt hamburger. We were told that our first steak was their “medium rare,” but I cut both of the steaks in half and saw no pink in the meat (don’t offer rare or medium rare if you can’t cook a steak). After 45 minutes we finally receive ONE of the steaks with pink, but it was partially medium, partially medium rare, and mostly rare which was 100% better than getting a burnt hamburger patty. I decided to get a bottle of Chardonnay because I knew we’d need something to take the edge off, but it was one of the worst Chardonnays I’ve ever had; I even saw a couple complain and send their bottle back. The experience we had did not justify the 3000 pesos we spent, and it did not make us happy to spend our Valentine’s Day dinner there. If you decide to stay at this resort, I’d recommend eating elsewhere as the service and food are not up to par with what the city of Sante Fe has to offer. 2-3/10 experience at this resort.